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How can leaders make recent digital health gains last?

August 26, 2020

In brief

Re-Examining the Accenture 2020 Digital Health Consumer Survey

COVID-19 forced a surge

How can recent gains in digital healthcare be made permanent?

Providers need to enable digital health

Make doctors key to promoting digital engagement and awareness


of consumers say “trusted healthcare professionals” would motivate them to take a more active role in managing their health.


of consumers said that their regular healthcare provider recommended digital tools to manage health.

A bad first impression can turn consumers away

Concerns about privacy and security will resurface

Consumers are interested in comprehensive virtual care

Consumers want a variety of virtual health services


of consumers would choose virtual for health and wellness advisories.


of consumers are open to remote monitoring of ongoing health issues through at-home devices.

Virtual care from new and traditional providers

Senior Managing Director – Consulting Global Health

Kaveh has been a healthcare leader for more than 30 years and was recently named the top Healthcare IT Executive of 2020 by the IT Services Report.

Brian Kalis


Brian is a digital health expert who combines business strategy and digital innovation to improve health experiences for consumers across the globe.

Getting doctors to sustainably buy into digital health could have a big impact on adoption.

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