Re-Examining the Accenture 2020 Digital Health Consumer Survey
COVID-19 forced a surge
How can recent gains in digital healthcare be made permanent?
Providers need to enable digital health
Make doctors key to promoting digital engagement and awareness
of consumers say “trusted healthcare professionals” would motivate them to take a more active role in managing their health.
of consumers said that their regular healthcare provider recommended digital tools to manage health.
A bad first impression can turn consumers away
Concerns about privacy and security will resurface
Consumers are interested in comprehensive virtual care
Consumers want a variety of virtual health services
of consumers would choose virtual for health and wellness advisories.
of consumers are open to remote monitoring of ongoing health issues through at-home devices.
Virtual care from new and traditional providers
Getting doctors to sustainably buy into digital health could have a big impact on adoption.
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