Governments at every level are under pressure to better serve digital and increasingly mobile citizens. Among the most pressing questions that they face: What do today’s citizens want from digital and mobile services? What will these services look like? And how will governments deliver these services while also ensuring citizens’ privacy and security?
The Accenture Public Services Digital Pulse Survey completed in November of 2014 provides crucial information to help government agencies tackle these questions. The survey offers results and insights needed to design a 21st-century approach to better serve a fast-changing population. One of the most important findings is that when delivered effectively, digital services are a powerful tool to improve citizens’ perception of government. To achieve a successful e-government transformation, our research shows that best practice leaders determine citizens’ needs and develop digital government solutions based on those preferences, enabling agencies to deliver public service for the future.