Tackling implicit bias

Monday, September 27, 2021
11:00 am – 12:15 pm

AVEnueS: Using tech to tackle implicit bias in service delivery
Molly Tierney, Managing Director, Child Welfare, Accenture
Michael McAfee, CEO of PolicyLink

How can we take on implicit bias without putting families and children at greater risk? The answer could be using virtual reality technology to replicate experiences caseworkers have in the field. Seven jurisdictions are already using the Accenture Virtual Experience Solution (AVEnueS) to support recruitment and retention and bolster caseworker confidence. Now Accenture has a new scenario devoted specifically to the issue of race equity. Learn how this scenario helps users reflect on how their own bias affects decision making. Hear what cumulative user data can teach us about moments when decision making falls along a color line. In short, discover how AVEnueS uses tech to shift the way an entire field of work impacts black and brown children across the country.

Duke Energy Convention Center 525 Elm St, North Meeting Room 206, Cincinnati, OH 45202

A Night at The Museum

Tuesday, September 28, 2021
7:00 pm – 10:00 pm

Join ISM Platinum sponsor, Accenture, for an evening of food, drinks, and live music.

Safety protocols

In addition to public health guidance and ISM safety guidelines, Accenture is implementing the following safety protocols for this event:

  • Attendees will be required to provide proof of vaccination or a negative Covid-19 test 72 hours before the event.
  • Masks are required of all guests and must be worn at all times except when eating or drinking.
  • Guests are encouraged to practice physical distancing when possible.
  • Hand sanitizer, masks and other safety items will be available for all guests.
Notice to Public Officials

21C Museum Hotel Cincinnati, 2nd floor gallery, 609 Walnut St., Cincinnati, OH 45202

APHSA welcomes you

2021 ISM Annual Conference

Improving experiences

Let us show you how to improve experiences across the health and human services ecosystem.

Virtual reality (VR) training for caseworkers

Leverage immersive VR to accelerate the pace with which frontline caseworkers become seasoned decision makers.

Case management for integrated eligibility & CCWIS

Weave casework and technology together to equip caseworkers with the right tools to accelerate results for vulnerable kids and families.

Data analytics

Uncover insights that better prioritize casework, align resources to drive results, and measure performance to achieve improved outcomes.

Vaccine management

Expert support and innovative technologies for distributing COVID-19 vaccines safely, equitably and efficiently.

Mental health hotline

Provide free 24x7 behavioral health crisis triage, support, resource information and referral to local services.

Cloud transformation

Agencies must plan to scale services rapidly and seamlessly using cloud technology and digital platforms while being mindful of trust and security.

View All


Molly Tierney

Managing Director – Public Service, Child Welfare, North America

View All

Meet our leaders

Notice to public officials

Accenture understands that the laws of many jurisdictions restrict private parties, lobbyist employers and government contractors from providing gifts or other things of value to government officials, and in some cases require reporting of such gifts. Likewise, government officials are restricted from accepting gifts or other things of value in many jurisdictions. The per person cost of the food and beverages that will be provided at this event is approximately $45.00, subject to the final attendance. Although no admission is being charged to any attendee, if required by law, attendees may reimburse the sponsors for the costs related to their attendance. Please check with your ethics counsel to verify that you are permitted to attend this event.

Food and drink
Subscription Center
ISM2021 ISM2021