Understanding taxpayer needs
Of taxpayers want to interact with their tax authority when and how they choose.
Of taxpayers use phone calls as their primary source of contact with their tax agency.
Of taxpayers know what artificial intelligence is.
Strategy and solution
Talking the customer’s language
"Despite what people think, having something answering the phone is not that common—most of the AI work is with chatbots where people type in something. We're taking actual calls."– JOHN BARRON, CIO – The Office of the Revenue Commissioners, ROI
Improving taxpayer experience
Of calls are being handled from start to finish by the virtual agent.
Of first-time applicants engaged with the voicebot when submitting their application.
First virtual agent being used by a Revenue agency anywhere in the world.
Meet the team
Associate Director – Health & Public Service, Ireland
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