Revenue agencies

Improving taxpayer experience through agility.

Tax in real time

Increased digitalization of the economy will bring a host of benefits to governments and tax agencies. We sat down with a wide array of finance experts, from professors to heads of international tax, from around the world – to get their take on the future of tax – and how digital platforms will redefine future tax systems.

Facing today’s digital realities

For revenue agencies, customer expectations continue to shift. With a rising number of “gig economy” taxpayers, an expectation of commercial brand style service levels and a growing list of new, digital contact channels, revenue agencies must embrace agility to meet demands.

By rising to the challenge, not only will revenue agencies improve customer experience, they will also reduce errors and increase compliance.

How Where Why When

Revenue agency of the future

Taxpayers want more personalized services.

The digital economy is thriving

Digital economy rising | Revenue agencies respond

Digital earners struggle with tax compliance.

SERVICE DESIGN

Service design | A tale of two tax agencies

Service design can increase compliance levels.

Latest revenue insights

Meet our subject matter experts and get their latest take on the most pressing issues facing revenue agencies.

Revenue agencies will be leaders in driving sustainability

Adopting standard sustainability reporting now creates the foundation for Revenue agencies’ future as leaders in this space.

The Revenue industry journey to cloud, why bother?

David Regan explains the benefits of cloud adoption for tax agencies.

Revenue journey to cloud – a work in progress!

David Regan explains what cloud offers to revenue agencies.

Case studies

Cloud technology helped the State Treasury of Finland saved hundreds of businesses from bankruptcy.

Meeting customer needs for an on-demand service with conversational AI technology

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