Skip to main content Skip to footer

Social Services

Make experiences more simple, human and secure.

What’s going on

As societal challenges evolve, social services agencies need to adapt and expand their services. Child services, social security, public pension and employment agencies have an opportunity to improve their effectiveness by replacing their outdated systems with digitally enabled services. This will enable them to determine eligibility and control fraud. It will also improve the experience of those in need by streamlining applications and simplifying access to benefits.

What you can do

Public service agencies increase their resilience and flexibility when they take a citizen-focused approach to cloud adoption. Putting people at the heart of the journey to cloud can truly transform how agencies work and support people.

To adapt to rapid technology and socio-economic changes, offer lifelong learning programs to cultivate in-demand skills. Define recruitment, reskilling and retention strategies based on insights into current and future skill requirements.

Social service agencies handle extremely sensitive data. Implement robust data security measures: create strict access controls, regularly update privacy policies, assess privacy impact and provide comprehensive training on privacy protocols.

AI-backed data is crucial for making decisions, evaluating programs and allocating resources. To use data effectively, invest in artificial intelligence, establish sharing protocols, ensure privacy and foster a culture of data-driven decision-making.

Immersive technologies have the power to revolutionize social services. Virtual and augmented realities can streamline identity verification and make training more efficient. They can also boost security, user experience and accessibility.

Our leader

Rainer Binder

Managing Director – Health & Public Service, Social Services and Workforce & Talent Transformation