What digital public services are lacking today

Customer expectations are shaped by the same experiences in everyday personal and professional lives. But government services struggle to keep pace - “Good enough for government is no longer good enough for citizens.” It has to be better.

43%

of individuals still apply or renew driver’s licenses in person.

40%

of customers still pay taxes via paper.

67%

of customers want easier government interaction.

Meet the Accenture Reach platform

Reach brings government to the 21st century through a responsive front-end framework and pre-configured architecture. Our component-based, front-end experience provides a standardized way to add new services online, and our microservices-driven approach keeps the platform light and flexible. Reach makes digital government easier because it can work with your existing technology.

Accenture Reach platform

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The Accenture Reach Platform

Redefining digital connectivity

The Reach platform helps redefine the digital government user experience. The cloud-enabled platform removes the complexities of bridging services together and simplifies connectivity, making the customer’s journey seamless.

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The Accenture Reach platform at work

Reach takes complexity out of the equation, so you can get value out the door faster. With flexible and simple integration to existing services, Reach provides a unified and engaging user experience.

Bringing services together

Reach removes tech barriers and creates an interconnected ecosystem that brings government services to citizens seamlessly.

Enabling services quickly

With a flexible solution on pre-configured architecture, Reach can be tailored to meet unique requirements quickly.

Engaging customers

Reach is intuitive and keeps customers online, out of offices and able to access information and services from any device, any time.

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How we work

We are product management and engineering professionals with industry knowledge and technology expertise. With our pragmatic product design and development approach, we build "best in class" solutions for the market.

Human-centered design

Our design process focuses on users. When we understand the user’s needs, we restate the problem to create the right solution.

Dual-track development

Our iterative design, development and testing processes deliver quick value as design teams stay ahead to ensure decisions are design-led.

Public service is our passion

Reach codifies our public sector and human services experience in a repeatable model that addresses key customer pain points.

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What we think

The Oklahoma DHS strategy focuses on transforming how DHS delivers benefits and services while unifying backend systems.

Accenture explores possibilities for making human services programs and systems more coordinated for better family support and outcomes.

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Our leaders