Providing a secure, public-facing portal that empowers citizens to check eligibility, fill out applications, and report changes online.
Bringing citizen and agency value
The Accenture Citizen Self-Service Portal (ACSSP) enhances communications between caseworkers and citizens through the message center and improves caseworker efficiency by giving citizens the power to manage their own application information.
Automated processes, cross-agency use, citizen input and self-service all contribute to reduced costs for the agency.
Easy access to integrated services
Offers 24/7 access to benefits and applications for a variety of social programs.
The electronic message center allows 24/7 communication between case workers and citizens.
Real-time results and status
Real-time eligibility results and status updates, including anonymous benefits eligibility screening.
Quicker and easier benefit management
Simple-to-use online tools allow citizens to check eligibility, apply for benefits, report changes and quickly access or renew benefits.
Easy integration with Accenture Benefits Management System or your existing eligibility determination system.
Innovative information technologies are changing the way we work and live. Those technologies now need broader usage in health and human services to help transform citizens’ engagement in healthier outcomes. Citizens expect something beyond a transactional experience. They are looking for an intuitive, easy, way to interact with government. In order to move from transaction to true engagement, the next generation of citizen self-service portals must be designed with the user experience at the center to empower citizens to define and track their own goals.
Connecting citizens to services in real-time
The Accenture Self-Service Portal meets citizens where they are, whether at home or on the go, and helps government agencies increase the efficiency and effectiveness of caseworkers.