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Integrated eligibility

Each state has its own vision for integrated eligibility

Replacing the existing integrated eligibility system or deploying new technology for specific modules

Migrating integrated eligibility applications to the cloud

Innovating and improving existing systems to leverage investments, enable better outcomes and increase transparency and cost efficiency

One platform, integrated solutions

EXPLORE THREE AREAS OF OPPORTUNITY

Are you prepared for the end of the COVID PHE?

Key components

Case management worker portal

  • Designed specifically for IE workers
  • Intake processing, case management, verifications, eligibility, benefits issuing, document processing and more

Customer portal

  • Secure and responsive
  • Enables clients to perform self-service functions
  • Apply, renew and report changes

Integrated platform

  • Integration framework enables updates of third-party products
  • Helps reduce maintenance costs
  • Keeps systems relevant over time

Accenture has worked with 15 integrated eligibility and enrollment state clients over the past three decades. These systems issue more than $1.1 billion in benefits each month.

Rethinking IE application management

Technology. Talent. Track record.

1,200+

application management clients

12M+

tickets managed a year with Accenture myWizard®

40+

industries where Accenture people lead in technical knowhow

117K+

application management professionals across 50+ delivery centers

185+

ecosystem partners

2K+

assets, including 350+ AI and industry-specific resources

Accenture behavioral health solution

Leverage 988 mandate and transform mental health

Experience in integrated eligibility

Integrated eligibility solutions

Application services

Accelerate innovation and growth with technology at the core to power 360° value at scale.
Explore

Benefits management system

A client-focused solution for public assistance and social welfare programs, to streamline case management and transform outcomes.

 

Explore

Public service platform

A flexible, service-based platform that enables rapid and effective integration of citizen services.

 

Explore

Citizen self-service portal

A secure, public-facing portal that empowers citizens to check eligibility, fill out applications and report changes online.

Explore

Transforming together

Accenture’s experienced team, extensive tools and time-tested processes power a low-risk, high-velocity transition.

Pursue opportunities to exceed current service level agreements and KPIs with greater efficiency.

Transform legacy integrated eligibility systems for greater speed, agility and innovation.

What we think

Public service experience through a new lens

Accenture research reveals how public service agencies can reframe experiences in the changing context of people’s lives.

Keys to prevention: Keeping more kids at home

How might housing assistance keep kids out of the child welfare system? The State of Wisconsin is piloting an innovative approach.

Health equity under the microscope

Discover how equity-focused analytics can help understand and solve racial disparities.

Case studies

Caseworker training reimagined

Accenture helped San Diego County reimagine caseworker training with virtual reality.

CalSAWS takes first step in cloud journey

With an aggressive deadline, California is moving from three legacy integrated eligibility systems to a single statewide, cloud-based application.

Meet "AVA": The State of Tennessee's virtual agent

The State of Tennessee leveraged intelligent automation to address the surge in family assistance requests, improving the citizen experience.

Meet the team

Heidi Reed

Associate Director – Public Service, Integrated Eligibility, North America

Raymond Han

Managing Director – Public Service, Integrated Eligibility, North America