Common misconceptions about intelligent automation

Too often, organizations fall prey to one or more of these misconceptions about robotic process automation (RPA) and intelligent automation. Increase an agency’s likelihood of success by learning the truth about planning for, implementing and maintaining automation in a federal enterprise.

Misconception #1: “Robots are the whole solution.”

The reality is, few processes can be neatly and fully automated using only an RPA tool, and focusing solely on short-term cost reductions won’t deliver the full benefits of automation.

 

Misconception #2: “We can do this without involving IT.”

It’s true that robotic process automation (RPA) is driven by core operations functions (think: middle office, human resources, finance, or procurement). Even with the best of intentions, there is sometimes a lack of understanding around how robotic process automation (RPA) will impact the rest of the business.

Misconception #3: “If we can do one robot, we can do 1,000.”

Getting started in robotic process automation (RPA) is relatively easy. In fact, a greater feature of the technology is how easily organizations can “test and learn” in sandbox environments. Yet those advantages lead many to run before they can walk. Adopt best practices to help ensure automation is effective and sustainable.

Misconception #4: “Let everyone do their own.”

The beauty of robotic process automation (RPA) tools is that they’re highly flexible, easy to use, and applicable within numerous contexts spanning functions and departments. All of that sometimes leads larger organizations to let a thousand flowers bloom—reflecting a desire not to restrict new innovations and a perception that they’re enabling a wide-scale efficiency drive. It’s also risky. From the beginning, automation programs need centralized control and governance. Otherwise, an organization could end up with a collection of “weeds”—a tangled mess of isolated projects.

Misconception #5: “Robots are ‘set and forget.’”

On the contrary, like every other system in an organization, robots need to be managed operationally and maintained technically. Consider them true virtual workers.

Misconception #6: “People strategy can come later.”

Intelligent automation is ultimately positive for people. Why? Because robots provide another way to tackle mundane, repetitive, high-volume chores—the “drudgery” of federal work. They fuel opportunities for people to do work that’s more interesting—and more valuable—to an agency and the citizens it serves.

The complete Putting Intelligent Automation to Work for Federal report references specific enterprise use cases as well as the measurable benefits commonly being achieved. Use the View Full Report button to access and download the full report.

Paresh P. Patel

Director – Intelligent Automation

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