The media and platforms industry is at a crossroads. Consumers and advertisers are shifting to digital channels, expecting greater value for their time and money, and raising the bar for customer experience. Competition is intensifying and access to granular user data will be key for success. Business models are evolving to accommodate a new class of consumer-creators and hybrid monetization opportunities. Platform companies are drawing increasing scrutiny from regulators. As these dynamics play out, the media industry will increasingly resemble a complex web of relationships as opposed to a traditional, linear value chain. Therefore, a new framework is needed to understand how media companies will create and capture value in the future.

To better examine this complex network of relationships and value exchanges, we have introduced a Value Map to represent the major roles involved in content creation and distribution. The Map is used to explore the push-pull dynamics between creation and distribution, while identifying opportunities and risks for each role in the system. While individual companies will be affected differently based on their situation and response to key trends, the value map provides a directional understanding of which roles are well-positioned for the future and which are at-risk.

This framework and analysis is based on research conducted by the World Economic Forum’s Industry Action Group on Media, Entertainment and Culture and Accenture. This has engaged senior industry leaders to chart a future for the sector as it undergoes accelerated change.

Select a theme then hover over the relevant sections on the map to learn about the impacts and shifts for each role.

The Media and Platforms value chain is a complex web of roles and interactions. The Value Map simplifies this diverse ecosystem by illustrating the roles involved in content creation and distribution and highlighting opportunities and risks across the ecosystem.

Consolidation Around Global D2C Platforms and Premium Niches

Despite a recent proliferation of D2C offerings, rising economic pressures on consumer demand and content supply will result in eventual consolidation, with mid-market players most at risk.

New ‘Must-Haves’ Raise the Bar for the End-to-End User Experience

Companies across the media value map need to develop new end-to-end experiences that are hyper-relevant, immersive, and frictionless from the point of acquisition through engagement and retention.

1st Party Data and Analytics Separate Winners and Losers

Limits to 3rd party tracking will accelerate the need to access granular user data and harness it with powerful algorithms to drive effective targeting and personalized experiences.

Democratization of Content Creation Outpaces Ability to Monetize

As the line blurs between “amateur” and “professional” creators, distributors need to offer compelling monetization and discovery models to compete for content creators.

Growing Tension Between Profitability and Distribution

As premium content gravitates towards subscription offerings, ad-based and commerce models will need to evolve to preserve broad access to media content.

Roll over an ecosystem role to learn more

SOCIAL STUDIOS END USER GAMING WRITTENWORD MUSIC PRINT IN-PERSON PERFORM-ANCE ART NEWS DIGITALD2C ADAGENCIES AMATEUR CREATORS BROAD- CAST SPORTS SPOKENWORD BRANDS
SOCIAL STUDIOS END USER GAMING WRITTENWORD MUSIC PRINT IN-PERSON PERFORM-ANCE ART NEWS DIGITALD2C EDUCATION& PUBLIC SECTOR ADAGENCIES AMATEUR CREATORS BROAD- CAST SPORTS SPOKENWORD BRANDS
SOCIAL STUDIOS END USER GAMING WRITTENWORD MUSIC PRINT IN-PERSON PERFORM-ANCE ART NEWS DIGITALD2C ADAGENCIES AMATEUR CREATORS BROAD- CAST SPORTS SPOKENWORD BRANDS
SOCIAL STUDIOS END USER GAMING WRITTENWORD MUSIC PRINT IN-PERSON PERFORM-ANCE ART NEWS DIGITALD2C EDUCATION& PUBLIC SECTOR ADAGENCIES AMATEUR CREATORS BROAD- CAST SPORTS SPOKENWORD BRANDS
SOCIAL STUDIOS END USER GAMING WRITTENWORD MUSIC PRINT IN-PERSON PERFORM-ANCE ART NEWS DIGITALD2C EDUCATION& PUBLIC SECTOR ADAGENCIES AMATEUR CREATORS BROAD- CAST SPORTS SPOKENWORD BRANDS
SOCIAL STUDIOS END USER GAMING WRITTENWORD MUSIC PRINT IN-PERSON PERFORM-ANCE ART NEWS DIGITALD2C EDUCATION& PUBLIC SECTOR ADAGENCIES AMATEUR CREATORS PROGRA- MMING BROAD- CAST SPORTS SPOKENWORD BRANDS

Creation

Well-Positioned

Distribution

Impact Unclear

Consumption

At Risk

Content Creation

Description: Production and programming of content across all mediums

Includes: Music (e.g., artists, labels) • Spoken Word (e.g., podcasters) • Performance Art (e.g., theater troupes) • Sports (e.g., leagues) • Studios (e.g., film, game development) • Education and Public Sector (e.g., lecturers) • News (e.g., journalists) • Advertisers (e.g., brands, ad agencies) • Programming (e.g., TV networks) •Written Word (e.g., novelists) • Amateur Creators (e.g., consumer-creators)

Distribution

Description: Distribution of content and information, representing final touchpoint with end user

Includes: Print (e.g., newspaper) • Broadcasters (e.g., linear TV, radio) • Digital D2C (e.g., streaming platforms, independent blogs) • Social Media (e.g., FB, TikTok) • Gaming (e.g., consoles, publishers) • In-Person (e.g., arenas, cinemas)

Consumption

Description: Engagement with and consumption of content

Includes: Usage by demographic (e.g., age, region, income level) and format (e.g., device, medium)

Content Splinters Across Growing Set of Offerings Battling to Own Customer Relationship

As traditional media companies revamp OTT offerings and content creators, such as sports leagues, go directly to the consumer, available content will be fragmented across a growing number of offerings as each competes for the consumer's attention

Digital-Natives Spend Heavily as Demand Outstrips Supply

Digital-native companies across streaming and social media are outspending traditional media companies to acquire content, thereby bidding up the price of content and straining the content acquisition budgets of less established players

M&A Accelerates Around Key Growth Areas

Media and platforms companies are accelerating M&A activity to secure beachheads in key growth areas, such as podcasting, gaming, on-demand video, and EdTech

Differentiated Content is Still King

Media and platforms companies are driving superior experiences by acquiring exclusive rights to differentiated content and top talent, while providing deep libraries of original and 3rd party content

Better Experiences Driven Across Devices and Formats

Growing focus on cross-device compatibility and experimentation with new content formats, such as gaming and short-form video, to keep up with shifting consumption habits

Local Capabilities, Global Reach

Large media companies are seeking international growth, especially in emerging markets, by building local audiences organically or through acquisition, and delivering premium experiences at global scale

Data-Driven Channels Enable Micro-Targeting at Scale

As COVID constrained marketing budgets, brands and agencies prioritized spend on digital channels that allowed them to target data-rich consumer profiles, accurately measure revenue attribution, and rapidly test campaign efficacy

Walled Gardens Prioritize Full-Funnel Capabilities

Amazon, Google, and Facebook are increasingly spending on ecommerce capabilities to drive full-funnel marketing, prompting TV and streaming providers to introduce more transactional ad formats

3rd Party Tracking Beginning to Disappear

With a growing set of technical and regulatory restrictions to 3rd party tracking, brands and media companies will increasingly invest in marketing technologies, such as customer relationship management (CRM) systems and marketing automation tools to generate and harness 1st party data

Niche Content Finds a Global Audience

Unprecedented access to low-cost content creation and distribution, coupled with a growing demand for authenticity, allows niche content to reach an international audience

UGC Becoming a Mainstream Marketing Tool

Brands are increasingly leveraging user-generated-content (UGC) in official marketing campaigns to drive greater authenticity and engagement

Stakes Around Unchecked Content Get Higher

UGC has been weaponized to sway public opinion around contentious issues, while the metrics and algorithms that drive UGC recommendations are drawing scrutiny from government actors

Recalibration of D2C and B2B Revenue Mix

Companies are reconfiguring their subscription and ad-based offering mix and rationalizing distribution across digitial and physical channels to balance monetization with broad access to content

Ecosystem Media Platforms Pursuing New Forms of Monetization

Ecosystem players have begun to tie content to commerce by serving hyper-relevant, actionable ads alongside content, while others have created marketplaces where users can select a-la-carte subscriptions to 3rd party content services

Data Unlocks Future Business Models

Media and platforms companies collecting large amounts of data, such as communications providers and social media players, have begun to use data to drive new monetization models, such as ad businesses that leverage communications data for rich profile targeting and algorithmic discovery that does not rely on social graphs

Robin Murdoch

Global Industry Lead Software & Platforms


Matthew Quinlan

Managing Director – Software & Platforms


Nikki Mendonça

Managing Director – Software & Platforms, Global

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