Spanish multinational electric utility Iberdrola is highly focused on digital transformation across its operations. To accelerate transformation, Iberdrola Distribución (i-DE)—the division in charge of bringing energy to more than 11 million homes—wanted to improve the experience and efficiency of its 4,000 workers.
i-DE identified flexibility, agility and innovation as key levers to unlock new levels of understanding between staff, improve their experience and efficiency, and drive effective communication with customers. To get there, it wanted to design and launch a series of digital applications that would facilitate collaboration, engagement and efficiency across its operations and processes. However, it needed an industrialized method to ideate and create these custom applications.