Reinventing operations to trigger growth
Automation, analytics and top talent help a leading European bank cut operating costs by 26%—freeing up resources to reinvest in business.
A leading European bank faced a global banking environment rife with complications–profitability pressures, fluctuating regulatory conditions, new business models, changing customer expectations–to name a few.
To combat these challenges, the bank knew it urgently needed to reimagine its core banking services, including master data, bank account management and succession. As part of this transformation, the bank also wanted to upgrade its regulatory, legal, business analysis and compliance measures. The solution: an innovative, agile operating model that could boost productivity, service quality and at the same time lower operational risks and costs.
The bank teamed with Accenture to move to an intelligent operating model powered by data, technology, and talent. This new digital model enables reliable, cost-effective and high-quality services across the bank’s functions.
By adopting intelligent technologies and upskilling its team, the bank shifted the focus of the workforce away from time-consuming, repetitive transactional tasks. With an intelligent operating model in place, banking professionals can take on more value-added activities and create new relevant roles. These new roles provide fresh opportunities to learn in-demand skills and to embrace more efficient and innovative ways of working.
Equipped with predictive insights and next-generation knowledge and tools, the talented team members are better positioned to make more informed, data-driven decisions faster—ultimately in ways that ensure business sustainability.
Employees in different functions now understand and realize the value each individual function brings to the table and more effectively collaborate to achieve organizational goals.
The bank has transformed its operational performance, end-to-end—reducing its compliance risk and decreasing costs in cash management and in procurement categories. Specifically, the bank has:
Cut operational losses to zero, and reduced total cost of operations by 26%—ensuring business sustainability and freeing up valuable resources.
Made sure 98% of processes use advanced key performance indicators (KPIs) and analytics—improving service speed and quality and increasing visibility into banking operations process performance.
Increased the conformity collateral rate by 30% in the area of credit risk–improving due diligence, recovery percentages and decreasing non-performing assets (NPAs).
Completed anti-money laundering (AML) legal investigations 100% on time—providing essential support and relevant documents to fiscal authorities.
Going forward, Accenture is working with the bank to complete its digital evolution. In this next phase, the combined team is building a strategic roadmap that will use SynOps—a platform that accelerates the journey to a digital operating model—orchestrating and monitoring the optimal combination of human + machine talent, powered by data driven insights, to transform and strengthen banking operations and business sustainability.