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Case Study

Return to the workplace

How Accenture is getting its people back into offices confidently and safely.

Call for change

"Accenture’s plan to return to the workplace relies on constant, compassionate communication with our people, making sure our work environments are safe and that we are resilient in the face of change."

— Margaret Smith, Senior Managing Director and Executive Director – Corporate Services & Sustainability and Business Operations, Accenture

When tech meets human ingenuity

Phased approach

Drive the return to workplace based on business criticality. Prepare and communicate to employees.

Space and access management

Space reservation is prioritized based on business needs. Limited seating, required check-ins with health hygiene and distancing acknowledgments.

Office, health and safety protocols

Protocols for deep cleaning, temperature screening, staggered start, catering, kitchen supplies and signage standards.

Social distancing guidelines

Control flow at entry, exit and throughout. Mark lanes in high traffic areas. Unnecessary space cordoned off. Disable all common touchscreens.

Office and employee supplies

Provide disposable masks/gloves, sanitizer dispensers, disposal bins and thermal temperature readers, where needed.

Request to reopen office checklist

Coordinate with landlords. Establish vendor operations. Train support teams. Set visitor and delivery protocols. Handle cases and closures.

A valuable difference


Return to office protocols established


Locations enabled with a digital check-in tool


Average annual reservations of workspaces and meeting rooms


Return to office learning activities completed

Meet the team

Margaret Smith

Senior Managing Director and Executive Director – Corporate Services & Sustainability and Business Operations

Arlin Pedrick

Chief Security Officer

Deb Exstrom

Managing Director – Human Resources, Global Strategic Programs

Lisette Smyrnios

Managing Director – Global Workplace

Melissa Summers

Managing Director – Global IT, Corporate Technology

Sarah Lake

Director – Global IT, Corporate Technology

Jason Pucker

Director – Global IT, Corporate Technology, Journey & Change Management