Challenge

Accenture has invested heavily in empowering our mobile workforce of 509,000 people with digital capabilities to work in the New and lead epic disruption for clients. Collaboration, in particular, is enabled company-wide by such tools as Microsoft Office 365, Windows 10, OneDrive for Business and now, Microsoft Teams. For Accenture, migrating from Skype for Business to Microsoft Teams offered us the advantages of taking collaboration to the team level and much more.

CIO 24/7 Podcast | Run Modern Meetings with Microsoft Teams

Accenture's latest episode of the CIO 24/7 podcast series discuss how moving to Teams is a new way to work. See more.

View Transcript

Strategy and solution

Microsoft Teams is a chat-centered collaboration platform that brings together collections of people, content and tools to get things done. When Microsoft concepted the idea, our global IT organization was involved in collaborating on the early technical preview, providing input on the types of use cases relevant in a large, multinational enterprise and the requirements needed for enterprise scale and security. Accenture also participated in the early product pilot, along with other key Microsoft beta customers and partners, to provide input—while also pushing the envelope with Microsoft on Teams’ capabilities.

When Teams went live, we continued piloting and adopting the product as a secondary, supplemental tool. Favorable aspects included integration with Microsoft Office, cloud file storage built on SharePoint and OneDrive for Business, and mobile connectivity. Our global IT organization chose an organic adoption approach for using Teams while the product continued maturing. For the first year, download and use was primarily word of mouth with a light promotional campaign aimed at generating buzz and general awareness.

During this time, our global IT organization had been preparing for full migration to Microsoft Teams. A project team worked with Microsoft to prepare Accenture’s environment and features required. As a company that leads in the New, Accenture’s approach with Teams is to push the envelope to use Teams while continuing to work with Microsoft to mature the product and prepare migration steps. Accenture people were being empowered—and encouraged—to use Teams if they desired, with many caveats around the newness of the tool and that enabling Accenture’s network for an optimal experience was a work in progress.

A year into deployment, global IT has fully transitioned all Accenture people to Teams. This stage took Accenture from organic growth to large-scale access and adoption. Building on earlier successes, two additional business pilots were implemented with an increasing number of users. The pilots enabled the IT team to evaluate the deployment of the network, reporting from Microsoft, and the readiness of the migration tools. Additionally, the pilots helped identify the end-user experience implications and key resistance areas that ultimately shaped the change enablement approach for velocity migrations.

Teams presents a different way of working, driving the need for a rigorous change and adoption program. Awareness is being raised through a multi-stage adoption campaign disseminated through multiple media and channels. Now that all Accenture users have successfully migrated to Teams, a plan for decommissioning Skype for Business has been fully implemented.



Microsoft Teams Ignites a Communication Revolution

Microsoft Teams allows us to collaborate, create, and share with colleagues, partners, vendors, and most importantly, our clients. See more.

View Transcript

Transformation

The deployment of Teams is a strong partnership between Accenture and Microsoft, a reflection of two long-time industry leaders and relationship partners. Given that Microsoft Teams is woven into the Office 365 fabric, it brings a familiar platform into Accenture’s workplace—borrowing from consumer trends around conversational interfaces and persistent chat applications.

With our initial implementation complete and all our people transitioned to Teams, we have:

448K

active users in Teams

296K

active teams

337M

chat messages per month

560M

minutes of audio per month

30M

minutes of video conferences each month

500+K

users fully transitioned to Teams-only mode

Microsoft Teams is redefining how Accenture teams work together. It is becoming the new “digital cockpit” for employees, providing a more user-centric approach and a new generation of technology for communicating, chatting, file sharing, conferencing and more. Accenture is on the path to company-wide implementation and adoption with current features and looks forward to adopting future features that will continue to evolve the Teams experience.

Teams is poised to transform and benefit Accenture in many ways:

Real-time collaboration

New capabilities include real-time and enhanced collaboration features, including persistent chat, threaded conversations, file storage, instant messaging, audio, video and sharing.

Cloud first

The combination of Microsoft Teams, Office 365, SharePoint, and OneDrive for Business supports Accenture’s “cloud first” model of working.

As a service

The user experience for meetings, video and voice calls flows seamless from laptop to the Teams mobile app.

Mobile connectivity

Collaboration as-a-service model will help Accenture deliver new features to our people faster than ever—they no longer will have to wait for the latest release of Office or Skype.

Single hub for applications

Teams integrates with Microsoft Office, integrates with third-party apps and connectors, and omits the need to toggle to recent Office files.

Enhanced security

Security and compliance are enterprise grade and include multifactor authentication and continuous data encryption. Fixes are deployed as discovered, making sure Accenture is always up to date.

View All
Subscription Center
Stay in the Know with Our Newsletter Stay in the Know with Our Newsletter