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Case Study

Empowering digital workers

How Accenture provides the right experiences, tools and environment to work in a modern way

Call for change

“Our digital worker program is where everything comes together—creation, collaboration and context. Now, we can take the flow of work and collaboration to the next level—within our organization and with our clients and partners.“

— JASON WARNKE, Senior Managing Director – Global IT, Digital Experiences Lead, Accenture

When tech meets human ingenuity

Windows 10

An innovative as-a-service In-Place Upgrade tool that enables deployments at scale and pace.

Microsoft 365

Employees can work in a browser and collaborate simultaneously on documents in the cloud.

Microsoft Teams

From a chat and conferencing tool to a digital cockpit where work gets done by integrating third-party applications.

Surface Hubs

Offer click-to-join on Microsoft Teams and enable our people to collaborate with meeting participants on a shared whiteboard.

Media & Content Creation

Provides a diverse range of video and audio solutions that work for everyone, regardless of their level of expertise.

Accenture Portal

The gateway to all things Accenture and the main means of keeping the company’s workforce connected, informed and enabled.

Accenture Support Portal

The go-to platform for digital workers to get self-service support and/or live assistance to solve technical issues or submit requests.

Mobile apps

Create unified, integrated services and experiences for our people across websites, devices and touchpoints.

Enterprise Search

Enables “One Accenture” with relevant content, real-time answers and access to subject matter experts.

OneDrive for Business

Equipping our people for collaboration securely, sustainably and cost-effectively.

Social collaboration (Yammer and more)

Blogs, internal sites, messaging and people pages are just some of the ways our people interact with each other.

Microsoft Power Platform

Empowers our people to become citizen developers. They can iterate, rapidly prototype and customize their own applications to improve what they deliver.

A valuable difference


monthly visits to our internal digital worker site.


active Microsoft Teams users per month.


mobile devices in use.


monthly visitors to the support portal.


minutes of streamed videos per month.


internal sites for tech enablement or support content hosting.

Meet the team

Jason Warnke

Senior Managing Director – Global IT, Digital Experiences Lead

Sarah Dugan

Managing Director – Global IT, Journey & Change Management

Tony Leraris

Managing Director – Global IT, Live Technology Services & Support

Karen Odegaard

Managing Director – Global IT, Technology Platforms

Grant Gengelbach

Director – Global IT, Technology Platforms
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