Where business process expertise and talent meet

In our Knoxville Intelligent Operations Center, we help accelerate business transformation and realize new growth with unmatched speed and scale.

Who we are

Knoxville is an amazing city. Recently, U.S. News & World Report ranked Knoxville as one of the top-40 places to live in the United States. While their rating was based on the low cost of living, easy one-day drive access to 70% of the U.S. population, vibrant job market, and fantastic quality of life, I like to think it’s just because it is a spectacularly beautiful place.

In Knoxville, we dare to make a difference in our community. Our 500+ employees serve six clients across four industries and through our 11 Employee Resource Groups we connect in the places we work and live. Whether it is hosting a Juneteenth Celebration, participating in Knoxville’s Pride Parade or KARM’s Dragon Boat Race, we come together and serve our neighbors. We recently received the Knoxville Chamber’s Pinnacle Business Impact Award for our contributions to the community. The Volunteer Spirit is alive and well in Knoxville.

Clifford Brown

Client Experience Operations Lead, Knoxville

Accenture's Intelligent Operations Center

With the smarts of a network of 145,000 operations experts, plus the most advanced machine intelligence available behind every decision, clients can become future-ready. Discover how every step towards intelligent operations brings increased profitability and efficiency.

Our groundbreaking research reveals that applying tech-driven operational intelligence enables organizations to outperform, outsmart and outpace competitors and generate tangible, sustainable business value.

What we do

Reaching new heights

Leverage the power of SynOps to optimize performance while maximizing efficiency and taking Client Delight to the next level.

Intelligent finance and accounting

Utilize Artificial Intelligence and Machine Learning to reduce process times by 25% and give your Processors valuable time back to focus on operating their business.

Foundational steps in complex accounting

It can completely change your Accounting game. One of our clients completed the largest merger in the hospitality industry six months ahead of schedule.

Command and control

Manage your work with the latest platforms where you have all of your data at your fingertips 24x7 with proactive alerts and actionable insights.

Transitioning work

With our proven approach to taking on new work, we make the process transparent by partnering with the client to ensure a successful Start Green, Stay Green transition.

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How we do it

SynOps is a platform that orchestrates the optimal combination of human + machine talent, driven by data and insights, to create an evolved, intelligent operating model, delivering targeted business outcomes. SynOps is capable of scaling transformational change across business operations and driving new value and sustainable growth.


Take a tour

Welcome to the virtual tour of our Intelligent Operations Center in Knoxville.

Nestled in the foothills of the Great Smoky Mountains, Knoxville offers an affordable cost of living, unparalleled natural beauty and eclectic neighborhoods that suit any style of living.

Our Knoxville Intelligent Operations Center is one of our 50+ centers around the world dedicated to enabling your journey to intelligent operations, and one of 10 centers that specialize in driving exceptional innovation needed to build a Healthcare function that’s ready for the future.

Here's how to view the tours


  1. Click on the tour you would like to take.
  2. Use a mouse or touchscreen to explore the video in 360 degrees.


  1. Ensure you have the YouTube app installed.
  2. Click on the tour you would like to take.
  3. Move your phone to explore the video in 360 degrees.


  1. Ensure you have the YouTube app installed.
  2. Choose the tour you would like to take.
  3. Click on the VR icon.
  4. Insert your phone into your VR headset and look around to explore the video in 360 degrees.

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Meet the team

The best way to learn more about what we do and how we do it is to engage with our people in-person (when the time is right) or virtually. During your visit, you will hear from front-line Operators on how we leverage technology to create a Human and Machine workforce that excels in transitioning and automating business processes while also deploying meaningful, predicative analytics for command and control that provides the governance and transparency you need to unlock the power and value of your business.

You will also hear about our culture and values from employees who have re-imagined their careers through upskilling their talents in new emerging technologies such as chatbot, artificial intelligence, and machine learning. Ready to come see us? Please contact Maressa Potter to arrange your visit. We look forward to welcoming you to Knoxville and our Intelligent Operations Center!

KIOC Site Visit Team

Meet the host

Welcome to Knoxville

We'd love to arrange a time for you to visit our Operations center in Knoxville. Contact us today and we'll be delighted to arrange your tour.

Maressa Potter

Site Visit Coordinator

Our leaders