Companies have an opportunity to set a new performance frontier through Total Enterprise Reinvention and an operating model designed with data and technology at its core. As advances in technology upend traditional organizational design tradeoffs, they present new possibilities. Whether you are just embarking on your transformation journey or looking to accelerate, consider the art of the possible. The following five fundamentals are key to realizing the potential and extracting the full value of your data and technology.
1. Fuse strategy, operating model and technology
Design your operating model to use data and technology as both a driver and enabler, a strategic and competitive asset. Make it a CEO initiative, align funding and incentives to drive the change and establish a culture of continuous reskilling to support it.
2. Break down silos to capture hidden value
Take a hard look at the activities that cut across your organization and your ecosystem. Identify where they may be falling through the cracks between silos or organizations in your ecosystem. Smooth the seams with data and tech solutions that enable real-time transparency and faster data-driven decision making, enabling teams to respond quickly as conditions change.
3. Design for a digital offer and core value chain
Redesign teams to focus on innovation and problem solving, while automating the core value chain. Go beyond using artificial intelligence (AI) and robotics for the low-hanging-fruit of transactional activities and focus on driving top-line growth, targeting areas where advanced technologies can add the most value.
4. Establish modular teams and systems
Implement new ways of working in tandem with implementing new technology. Create customer-centric multidisciplinary teams to drive speed to market; and enterprise platform teams to enable scale. Power them with a modern digital core and supporting collaboration tools.
5. Continuously redefine work and skills
Continuously revisit which activities are done by human vs. machine as technologies become more sophisticated. Organize work around issues to solve and outcomes to achieve. Empower teams to define the “how.” Blur job descriptions across business and IT, focusing on skills rather than jobs to foster better collaboration and solutions.