Video Experience (VX)
Digital customer experience – build an inspirational insurance brand and loyal customers
Engage. Educate. Inspire!
Customer expectations are at an all-time high. They expect brands to inspire and meet their expectations.
It’s not enough for your digital channels to provide speed and automation. Customers expect a human-centric experience.
Across the policy lifecycle, there’s growing opportunity to differentiate your brand based on the experience you provide, and that’s exactly what today’s consumers are looking for.
- 70% of consumers prefer video to text for receiving information (McKinsey)
- Video is the #1 digital tactic as measured by NPS (SundaySky)
- Video drove 55% increase in digital engagement (SundaySky)
- Video drove 50% higher NPS over any other touchpoint (McKinsey)
Make customer touchpoints more personal and digital with engaging video experiences.
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Why VX?
Boost brand affinity and loyalty
In some cases, video can boost NPS by as much as 50% and increase digital engagement by up to 55%.
Connect at any stage during the policy lifecycle
Provide your customers data-driven, real-time policy information with a human touch whether they’re onboarding, growing a family or ready to retire.
Engage customers more effectively – starting now!
Our SaaS model makes it fast and easy for you to deploy in as little as a few days.
Out-of-the-box integration accelerators
Integration accelerators are offered out-of-the-box across legacy platforms, regardless of whether they run on ALIP or through another vendor.
Optimize your customer care costs
Avoid less effective electronic communications and reduce traditional mail costs while reserving call center inquiries for more complex issues.
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