Healthcare organizations are under pressure to expand access while increasing affordability, streamline patient experience through transparency and personalization, and ultimately, improve clinical outcomes through analytics and next-gen digital native capabilities. Doing these things takes continuous innovation, data insight and integration, and new ways of working. It’s all possible with a cloud-rooted foundation.
We see cloud as much more than a technology investment. To make the most of it, healthcare organizations must shift how they run the business and their culture. With cloud technologies at the center of the business, healthcare organizations can pursue the next wave of innovation. It’s about harnessing cloud to deliver technology, business and human outcomes. And reimagining the future of healthcare in the process.
Reinvent healthcare operations. Evolving health access so that new therapeutic and care models deliver easier, more accessible virtual care.
Power healthcare innovation. Meeting people’s expectations for secure personalized interactions through digital-first experiences.
Humanize healthcare. Improving decisions and delivering care by integrating research evidence and clinical expertise with people’s values and preferences.
The convergence of technology and human ingenuity has created a new era of healthcare. People are at the center of care delivery and providers can make decisions based on real-time insights in ways that they never could before. Cloud is the most important enabler of this shift.
By moving to the cloud, providers can unlock the full potential of their people by restructuring their organizations to replace routine tasks with automation, machine learning and AI at scale. Providers can transform business models and technology portfolios to deliver differentiated experiences that meet people’s changing expectations and drive profitable growth. And they can reorient their organizations to be insight driven. It’s a profound shift from reactive to proactive care delivery that can result in better outcomes such as reduced readmittance rates and better management of chronic conditions.
With cloud, providers can unlock value in critical areas:
Engage patients actively and passively to enhance care quality and delivery.
Proactive outreach to patients for scheduling, or upon notification of a health issue by a device is just one example of new engagement models.
Deliver care anywhere without constraints of physical distance.
Virtual care paired with remote device monitoring can create new opportunities for providers to humanize healthcare and put people first.
Build a future-ready workforce that is more agile and productive.
Modernizing platforms will help providers introduce new capabilities at an accelerated pace so teams can do more, faster.
Reimagine health partnerships with new ecosystem collaboration.
As health + tech partnerships multiply across the provider landscape, a cloud foundation can accelerate transformation.
Securely enable care providers to put people at the center.
As ransomware cases accelerate in hospital systems, having a cloud foundation can improve the security posture, ensuring patient data is secure.
Developing a cloud-first EMR strategy
EMRs have changed the way healthcare is delivered, and they have the potential to create secure, connected, insight-driven and humanized healthcare experiences. However, this kind of functionality is only available in the cloud. Moving EMR to the cloud has advantages, but it must be a strategic decision.
Hear Chris D’hondt, Managing Director, Accenture Technology and Global Health, and John Barto, Microsoft Chief Digital Transformation Officer, Health and Life Sciences, discuss how healthcare organizations can prepare for moving to the cloud, including selecting the right technology to meet their business needs.
Learn how moving to Azure can help healthcare organizations build resilience and recover more quickly from disasters and cyberattacks; how leveraging machine learning and artificial intelligence improvise experiences for patients and staff and how managing costs keeps operations scalable.
The movement toward humanizing healthcare is pushing payers to re-evaluate their priorities and business models to ensure that they are relevant to all their stakeholders. This is creating meaningful change in how payers work and serve members. Cloud is a critical foundation to enable this change.
By moving to the cloud, health payers can make important strategic pivots—from personalizing interactions and improving member experience to innovating payment models and speeding development of new products and services. They can become insight driven in everything from quote management to patient care decisions. And they can transform ways of working. Using new technologies at scale, they can reinvent utilization management and streamline processing for claims, enrollment, provider and clinical areas.
Benefits of cloud for payers
With cloud, payers can unlock value in critical areas:
Develop meaningful products and networks for better experiences.
Cloud-based APIs enable payers to have better collaboration across the health ecosystem.
Curate experiences with seamless care for better health outcomes.
Improved integration with providers can result in greater health outcomes, like prior authorizations.
Improve health value with payments transformation.
Connected data brings on-demand transparency to the cost of care.
Reinvent experience for consumer and provider affinity.
Members’ interactions with payers can be more personalized and integrated with provider systems.
Work differently to make a person-centered enterprise a reality.
Tomorrow’s payers will evolve digital capabilities to streamline how they interact with the ecosystem.
How to get started
Most healthcare organizations have already begun moving their workloads to cloud, evolving toward a truly hybrid environment. But this is not a one-and-done undertaking. It is critical to continually curate the vision, refresh the value case and adjust the plan based on changing needs.
Develop the vision and strategy. Bring business and technology leaders together to align around how business needs and cloud-based technical functionality intersect. Be sure to define transformation priorities and goals through a human lens.
Build a strong value case. Assess the organization’s current cloud state and build a rough order of magnitude IT savings and business value estimate. Determine the talent mix needed to deliver on the business strategy and digital transformation.
Create the path for progress. Create a migration plan that makes the most of both internal capabilities and the specialized skills of ecosystem partners. Plan to migrate “no regret” applications first and invest in approaches that drive adoption among key stakeholders.