RESEARCH REPORT

In brief

In brief

  • The post-digital world—where technology is so deeply woven into the fabric of the enterprise that it’s no longer a differentiator—is upon us.
  • This report explains how companies can use new SAP solutions and technologies to survive and thrive when digital is just a cost of doing business.
  • We identified four post-digital themes—technology innovation, customer experience, future workforce, and trust and security.
  • The report also explains how the SAP solutions and technology portfolio supports and accelerates the post-digital agenda.


Are you ready for the post-digital era?

Accenture’s Technology Vision 2019 revealed the technology trends that are rapidly taking businesses into a post-digital world, one in which technology can adapt and tailor itself to fit every moment.

Following decades of exponential innovation, companies are facing a future in which technology is so seamless, so interwoven in the fabric of the enterprise, that it becomes almost indistinguishable from business innovation and strategy.

In this post-digital world, enterprises work differently and achieve new things. Goods are produced and services are delivered with unprecedented speed and agility, made possible thanks to a smart blend of human and machine intelligence.

But this world also creates digital saturation. If every company has access to virtually limitless resources, then consumers, employees, and business partners alike come to expect the avalanche of choices that digital can deliver.

Then, digital itself is no longer differentiating.

How can companies position themselves to survive and thrive when digital is just a cost of doing business?

Embracing the new with SAP solutions

The Technology Vision 2019 calls on business leaders to look beyond completing their digital transformations and start thinking about what it means to succeed in the post-digital era.

It recommends targeting specific opportunities, redefining co-operation, mastering social, mobile, analytics, and cloud, and moving on to DARQ technologies—distributed ledgers, artificial intelligence, extended reality, and quantum computing.

SAP provides three essential components to support these calls to action:

Intelligent suite

An intelligent and integrated set of applications that enable automation of day-to-day business processes and better interaction with customers, suppliers, and employees.

Digital platform

Facilitates the collection, connection and orchestration of data, as well as the integration and extension of processes within the intelligent suite.

Intelligent technologies

Enable IoT, machine learning, distributed ledger, advanced analytics, & other technologies to be embedded into core processes and applications, extending capabilities & supporting new business models.

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Four key technology trends impacting business today

Consolidating insights from Accenture’s Technology Vision 2019, the Fjord Trends 2019 report, and Accenture’s Living Business report, this Technology Vision 2019 for SAP solutions identifies four key trends that are impacting businesses as we approach the post-digital era.

It explores how new SAP solutions and technologies can help companies respond to and capitalize on these trends.

Innovate with emerging technologies

  • What’s next? DARQ: distributed ledger technology (DLT), artificial intelligence (AI), extended reality (XR) and quantum computing (QC). DARQ technologies are the tools that will create future competitive differentiation.
  • SAP’s trusted platform helps companies drive value from the combinational power of DARQ technologies.

Spend quality time with customers

  • In the post-digital era, companies can understand the next generation of consumers in unprecedented detail, creating individualized, experience-based relationships by focusing on a holistic, ongoing view of customers’ digital activities, technology capabilities, and preferences.
  • SAP C/4HANA and Qualtrics help a company power a CX transformation.

Build a tech-augmented workforce

  • Today’s workforces are incorporating technology-driven capabilities.
  • It’s letting them do new kinds of work, in new ways. Companies must now adapt their strategies to the reality of working in the post-digital age.
  • Accenture’s Intelligent Talent and HR solution, plus SAP’s intelligent suite, helps organizations to activate the future workforce.

Invest in security and trust

  • The sheer number of ecosystem connections that modern businesses create increases their exposure to risk. As a result, leaders are recognizing the need to collaborate with the ecosystem on security & build greater trust with consumers & between partners.
  • SAP’s security solutions help companies rethink trust & security for the whole ecosystem.

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Leading in the post-digital era

The post-digital age offers tremendous opportunities and value for businesses who rise to the challenge and proceed responsibly. With the innovation-led research, deep insights, and powerful examples we set out in this Technology Vision 2019 for SAP solutions, Accenture aims to help enterprises around the world succeed and grow in this new era.

Christophe Mouille

Senior Managing Director


Stéphane Martin

Managing Director


Surya Mukherjee

Research Lead

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