WWD Voices: Retail’s responsible reset podcast
Lessons from the C-suite and beyond. Our hosts discuss insights with special industry guests on the forever-changing retail market.
Retail’s responsible reset
Introducing “Retail’s Responsible Reset,” where every stakeholder in the industry — from the leaders of every brand, retailer and online merchant to the investors, suppliers, influencers and consumers of fashion apparel, accessories, and luxury goods — have been impacted by permanent changes in this new retail reality.
Presented in partnership with Women’s Wear Daily (WWD), listen in as our hosts share insights with special guests on how the global pandemic has forced merchants and brands to reassess their purpose in a forever-changed retail market.
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Episode #1: Retailers reset for growth
Special guest: Chip Bergh, CEO at Levi Strauss & Co
The global pandemic forced retailers to hit the reset button and reposition their brands for success. But how do you do it responsibly, with purpose, and in a way that engages consumers? Guest co-host Jill Standish, Retail Managing Director of Accenture and host Arthur Zaczkiewicz of WWD are joined by Levi Strauss & Co. CEO Chip Bergh to discuss the current state of retail, how leaders can lead through change, and how CEOs have evolved in their roles.
Episode #2: Re-setting customer experience
Special guest: Dara Treseder, CMO at Peloton
In this new age of retail, companies are faced with new rules. Consumer preferences have changed, and they’re more demanding than ever. They want more than personalization, shoppers want connection.
This episode drills down into why retailers need to meet the customer where they are, and why it is critical to elevate the customer’s experience to make it more engaging and relevant. Our guest is Peloton Chief Marketing Officer Dara Treseder who is interviewed by Jill Standish, Retail Managing Director, of Accenture.
Episode #3: Re-imagining the workforce
Special guest: Sarah Dunn, Global Human Resources Officer at Tapestry
Amid massive changes in the retail workforce, brands are not only rethinking how to retain workers but how to train them for long-term success. That means taking a “people-centric” approach. WWD host Arthur Zaczkiewicz is in conversation with Joseph Taiano, Managing Director of Marketing for Consumer Industries at Accenture, and Sarah Dunn, Global Human Resources Officer at Tapestry, discussing current labor woes and why putting people first matters.
Episode #4: Re-engineering the supply chain
Special guest: Dennis Mullahy, Chief Supply Chain Officer at Macy's
With factories shut down by COVID-19, ships backed up at ports, and containers stuck on the wrong side of the world, the importance of the retail supply chain has come into sharp focus. Hear WWD hosts Evan Clark and Arthur Zaczkiewicz of WWD discuss these challenges and solutions with Dennis Mullahy, Chief Supply Chain Officer at Macy’s, Inc.
Episode #5: Re-fining data and insights
Special guest: Velia Carboni, Chief Digital and Technology Officer of VF Corporation
Fashion brands have always loved style, but now they’ve come to love data — recording, tracking, and trying to understand every consumer shopping nuance. WWD hosts Evan Clark and Arthur Zaczkiewicz speak with Velia Carboni, Chief Digital and Technology Officer of VF Corporation, about how knowing more changes everything.
Episode #6: Re-purposing the store
Special guest: Jaryn Bloom, Group President of Retail at Michael Kors
In this pandemic-influenced retail market, traditional retail isn't working. In this episode we look at why re-imagining physical stores is needed. WWD host Arthur Zaczkiewicz is in conversation with Jaryn Bloom, Group President of Retail at Michael Kors and Jill Standish, Retail Managing Director of Accenture, discussing why the store is so critical to the shopping ecosystem.
Episode #7: Re-enforcing ESG
Special guest: Thomas Berry, Global Director of Sustainable Business at Farfetch
WWD hosts Evan Clark and Arthur Zaczkiewicz speak to Thomas Berry, Global Director of Sustainable Business at Farfetch, about how the luxury e-commerce platform and the boutiques that use it stay on the right side of history.
Episode #8: New generation beauty consumer – what’s next?
Special guest: Angelica Munson, Chief Digital Officer at Shiseido
WWD host Arthur Zaczkiewicz welcomes guest host Audrey Depraeter-Montacel, Accenture Beauty Lead, and Angelica Munson, Chief Digital Officer at Shiseido, who will share insights into personal beauty, wellness and evolving consumer preferences in a new digital era.
Episode #9: Inclusive and sustainable beauty
Special guest: Nancy Mahon, Senior Vice President, Global Corporate Citizenship and Sustainability, The Estée Lauder Companies
Consumers want to shop with brands that align with their personal values and increasingly that means sustainable and inclusive practices. WWD host Arthur Zaczkiewicz is joined by Audrey Depraeter-Montacel, Accenture Beauty Lead, and Nancy Mahon, Senior Vice President, Global Corporate Citizenship and Sustainability, The Estée Lauder Companies, to discuss what it takes to put ESG and inclusion into practice.
Episode #10: Re-weaving the Fabric of Retail: Accenture Fjord Trends 2022
Special guest: Mark Curtis, Head of Innovation and Thought Leadership – Accenture Song
Now in its 15th year, Accenture's Fjord Trends report is a must-read dossier on what will matter most for businesses in the coming year. In this episode WWD Voices host Arthur Zaczkiewicz is joined by series guest host Jill Standish, Retail Managing Director of Accenture, and Mark Curtis, Head of Innovation and Thought Leadership – Accenture Song and co-author of the Fjord Trends report. Listen as they share and discuss this year's five trends impacting retail and fashion apparel.
Episode #11: Re-imagining brand purpose
Special guest: Jill Kramer, Chief Marketing and Communications Officer, Accenture
Consumer priorities have permanently shifted. They are more discerning about how, where, and why they shop. In response, retailers have hit the reset button to meet these new demands and address challenges such as supply chain woes and workforce issues. In this final episode, WWD host Arthur Zaczkiewicz welcomes Jill Kramer, Accenture’s Chief Marketing and Communications Officer, to define brand purpose, discuss how it has evolved and how it can be used as a strategic tool.
Meet the Accenture guests
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Jill Kramer
Chief Marketing & Communications Officer
Audrey Depraeter-Montacel
Managing Director, Global Beauty Lead – Accenture Consumer Goods and Services
Mark Curtis
Global Metaverse Co-Lead and Head of Innovation and Thought Leadership – Accenture Song
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