Accenture measures disruption across two dimensions: current disruption and susceptibility to future disruption. Our Disruptability Index analysis rated banking as being just above average (0.52 on a scale of 0 – 1) in terms of current disruption, although this is rising – it was 0.43 in 2011. It’s no surprise, then, that it’s expected to suffer more disruption in the years ahead. In fact, at about 0.67, it is second only to insurance out of the 18 industries analyzed.
Global banking industry outlook
August 20, 2021