Improving the patient experience

Are you capturing patient calls for effective scheduling? What happens once a prospect calls, clicks, or emails? Do you have a central access center to ensure patients get scheduling assistance right away? In this session, you will hear about ways that providers like Mayo Clinic work to capture those prospects and returning patients. We will review recent Accenture consumer research and review ongoing work that Mayo Clinic is doing to improve the patient experience. Make sure your health system is a well-oiled machine with the right personal call and digital “front doors” to grow the brand, share, and total customer experience.

In this session you will:

  • Review findings from the latest Accenture consumer experience research.
  • Learn about how Mayo Clinic is working to improve the patient experience delivered in contact centers across the organization.
  • Hear lessons learned based on the building out of digital front doors from Mayo Clinic.

Webinar speakers

Victor Abiad

Senior Principal – Accenture Health

Tim Faber

Operations Administrator – Office of Contact Center Management, Mayo Clinic

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