Creating an Intelligent Patient Journey through Automation and AI Enablement

Wednesday, September 29, 2021 | 1:00 pm -2:00 pm ET

Geisinger Hospital was faced with the challenge of decreasing total cost of patient care while enhancing the patient journey, all with a robust digital infrastructure. Using automation, the hospital developed four ways to get results to ensure optimal communication time to patients. The six stages of operations they followed will be discussed in this webinar.

Learn the necessary pre-requisites for development of automation in a provider organization. Also discover the power of automation and the future enablement of AI in the patient journey experience, while focusing on improving employee productivity and allowing more time for patient interactions.

Listen to this webinar to learn about:

  • How automation leads to the potential future of AI in managing the patient journey.
  • The necessary pre-requisites for development of automation in a provider organization.
  • The do’s and don’ts of implementation, prevention and recovery on the automation journey.

Webinar speakers

Scott Cullen

Managing Director – Consulting, Health Provider Lead, North America

Emily LeFeir

Sr. Director of Innovation and Automation – Geisinger Hospital

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Previous webinars

The Froedtert & the Medical College of Wisconsin health network, like many health systems, hospitals and provider organizations, relied on virtual care to respond to COVID-19. The discussion includes how:

  1. Using virtual care has brought together patients, families, specialists, health professionals and other professionals (e.g., translators) into a dynamic, coordinated virtual experience vs. the traditional one-on-one virtual visit.
  2. Patients facing complex conditions will use extended virtual visits, significantly exceeding the typical 10-minute urgent care visit.
  3. Virtual care will use timely workflow and patient data to enrich the support patients and families receive during a virtual visit.
  4. Scalable, enterprise technologies expand virtual care options while also capturing real-time data to support analysis of interactions while also providing payment documentation.
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