Empowering digital workers
How Accenture provides the right experiences, tools and environment to work in a modern way
Accenture is embracing digital transformation to enable our organization to work in a modern, smart way. We want our people to seamlessly and securely connect, collaborate and create with team members and clients. And we want to offer them an omni-connected experience and capabilities that means they can perform on their best day, every day, while feeling connected and included regardless of physical location.
For some time, digital has defined how Accenture operates. At the same time as reinventing the role of the traditional office to offer a digital workplace for our people around the world, we needed to empower our people to embrace new ways of working.
Whether working from home, in an Accenture office, at a client site, on the go or in virtual reality, we don’t want to be limited by the definitions of hybrid, virtual and flex work. What matters is the frictionless work experience, tailored to individual needs at a specific moment in time.
By breaking down traditional boundaries and bringing together our technologies with human ingenuity, we aim to improve the overall digital experience for our people. To empower them to do their best work we provide the right tools, technologies and support. And, by applying an integrated, user-centric change management approach, we help them to make an impact, wherever they are.
“Our digital worker program is where everything comes together—creation, collaboration and context. Now, we can take the flow of work and collaboration to the next level—within our organization and with our clients and partners.“
Accenture has a large, diverse employee population of more than 600,000 people who work in different ways—and technology helps them to do so. Recent Accenture research has found that 85% of people who feel they can be productive everywhere say that they plan to stay with their company for a long time. Becoming digital workers makes that more likely.
As a result, Accenture undertook several different sessions and workshops with our people, project sponsors and marketing and communications teams to better understand how our people work today and what they need to enable their work tomorrow.
Here are some of the major milestones of our digital worker program:
We put the digital employee experience first.
Working with the business, the global IT team is focused on reimagining digital experiences that better suit how our people work and what could help them feel more empowered and be more productive in the future. Our experience design study pioneers a culture focused on defining the business need and human experience first, with the fundamentals of user interaction, seamless user experience, mobile standards and measurable results to ease outcomes.
We support collaboration and to keep everyone on track we’ve developed a Digital Experience Score—a holistic view of six dimensions that work together to drive conversations and actions to improve experience, such as usability or performance.
Video has proven to be a powerful way to communicate in the digital age. We want to not only create high-end video and broadcast productions that communicate effectively with our digital workers but also engage those same digital workers in producing their own affordable content. Our dedicated global studio facilities, Accenture Productions, brings together cutting-edge IT and television broadcasting technology with creative talent to connect people through video and live events face-to-face, anywhere, anytime. While our extended reality and virtual strategy, coupled with next-generation streaming standards, contributes to this powerhouse capability.
We provided the right tools, technologies and support.
With an organization of more than 600,000 people, there’s no one-size-fits-all approach to devices and the right tools. Accenture has more than 30 different types of personal computers available in our catalog so that employee choice can be accommodated. Enablement has been the focus, especially in recent times where a series of acquisitions has seen us grow our headcount by 118,000 people in short order. We are also undertaking a pilot program to roll out 60,000 virtual reality headsets across a number of different countries to give our tech-savvy people the opportunity to try this new tech tool.
To be sure we have the right technologies in place we evaluated more than 100 platforms and applications and then streamlined and invested in solutions that optimize our digital transformation goals. Key enterprise platforms include Microsoft 365, the Microsoft Power Platform, ServiceNow, Microsoft Teams.
Our global IT organization needs to provide high-quality, multi-channel, intuitive technology support across a vast, global employee base at optimal cost, while ensuring high levels of employee satisfaction. Employee technology support is made easier through our streamlined infrastructure with a single application technology platform, more than 95% of Accenture applications in the cloud and a robust collaboration infrastructure.
Today, Accenture provides our people with many application choices to collaborate and work—and enjoy what they do.
Here are some of the keys to success in developing digital workers:
New ways to collaborate are being discovered as we focus on improving the relationship between people and information. Mobility is important, as is extranet sharing, machine learning and analytics as we seek to understand internal social and collaboration activity. And we will continue to implement discovery features on our cloud storage platform.
To cultivate digital workers we knew we needed to shift from a tool-centric “how-to” approach to an open-minded, borderless collaboration. Our people are looking to work smart and find more value from the tools they use—it’s the perfect combination of technology and human ingenuity.
monthly visits to our internal digital worker site.
active Microsoft Teams users per month.
mobile devices in use.
monthly visitors to the support portal.
minutes of streamed videos per month.
internal sites for tech enablement or support content hosting.