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Purpose-driven banking: Looking beyond COVID-19

juin 9, 2020

A time for banks to consider their purpose


of consumers said the crisis had negatively impacted their finances


of sole proprietors and small enterprises said their sales had decreased significantly or they had gone out of business


of consumers experienced a financially impactful life event in the past 5 years and sought help from their bank


of small-business executives typically go to their bank for advice about their business finances

An authentic win-win model requires a strategic plan based on the realities of the current crisis and on a vision of the bank's future role.

An opportunity to build trust and growth

Actions banks should consider to build a foundation for customer trust.

A new approach promising benefits for all

Get the essentials

The Big Read

25 minutes read

Purpose-driven Banking: Looking beyond COVID-19

In the wake of COVID-19, banks have an opportunity to reposition themselves for growth and build stronger relationships with customers.

Webinar Replay

58:36 minutes

Purpose-driven banking: Looking beyond COVID-19 webinar

Alan McIntyre & Mike Abbott discuss our research findings and share how banks can prepare for a world beyond COVID-19.

Contact us

Julian Skan

Senior Managing Director – Banking, Europe

Kim Kim Oon

Managing Director – Accenture Strategy, Banking
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