Every customer now demands fast, efficient service. That’s why Accenture takes a holistic approach to customizing ServiceNow’s platform. We’re here to help data flow smoothly between departments to make every business function interoperable.
This enables a frictionless customer experience that transforms businesses from ‘in demand’ to indispensable. It also transforms the status of the service function: from cost center to value center.
Though the lines between sales, marketing and service functions have blurred in recent years, complete interoperability is the key to seamless customer service. It’s time to connect all the groups that need to talk, to completely reimagine customer interactions.
Accenture + ServiceNow come together to help you completely reimagine customer service management. Our holistic approach enables you to scale personalized, proactive, real-time, omnichannel services at speed and deliver growth as never before.
Activate customer service as a value center
Customer service as a cost center? That's so 2021. Learn the ‘why' and "how' of customer service as a revenue driver.
Committing to reimagining service—from mindset to tech stack — can help you tackle persistent challenges AND seize new opportunities.
1 in 5
That’s how many companies are committed to making service a value center to improve customer relationships and drive sustainable growth.
These companies drive more than three times the revenue growth of companies who see service only as a cost center.
Businesses reported lack of adequate technology as the #1 barrier to their organization’s ability to deliver growth through better CX.
That’s the kind of revenue growth companies might expect when they better integrate insights from their service function into product.
The vast majority of B2B customers say that they want more proactive, integrated and intuitive service solutions.
What we do
Wherever you are on your service transformation journey, Accenture + ServiceNow is here to help you reimagine customer service management.
ServiceNow is the ‘platform of platforms.’ Accenture adds the ability to take a holistic view of your organizational needs and customize ServiceNow to meet them. In this way, we enable interoperability from front to back. Flowing data and understanding across the business. Creating transparency to a single source of truth. Making data available to everyone in every function.
What does that mean in practice? By harnessing the power of AI to interpret and share data, both customers and employees get the intuitive experiences and real-time answers they need, regardless of the agent or channel involved.
These seamless interactions deliver a wealth of benefits, from reducing costs to increasing customer lifetime value, and from engaging employees to enabling greater efficiency. To put it another way, they enable your business to grow with the flow.
Reimagine customer service
Together, we can reach all of your customers and truly reimagine what your service function can do.