Hiding in plain sight
What does value-focused customer service look like? Take a holistic view of the customer relationship, providing personalized, proactive support at all points in the relationship lifecycle.
1 in 5
That’s how many companies are committed to making service a value center to improve customer relationships and drive sustainable growth.
These companies drive more than three times the revenue growth of companies who see service only as a cost center.
Businesses reported lack of adequate technology as the #1 barrier to their organization’s ability to deliver growth through better CX.
That’s the kind of revenue growth companies might expect when they better integrate insights from their service function into product.
The vast majority of B2B customers say that they want more proactive, integrated and intuitive service solutions.