Transforming West Midlands Police
Six fundamental pillars were essential in shaping the blueprint to deliver the WMP2020 vision.
A bold new model for policing
In 2015, West Midlands Police (WMP) committed to a striking transformation program that would help the force meet current and future policing needs, manage citizen expectations and reduce cost across its operations.
Known as WMP2020, the five-year vision creates a bold new model for policing that brings unparalleled change to the way the force operates. WMP expects to improve effectiveness and increase efficiency using innovative digital technologies and evidence-based, preventative policing techniques.
Blueprint for transformation
The new face of crime needs a new form of policing. Silent crime, such as violence in the home, is on the rise. Traditional criminals are turning to cybercrime as online threats increase in frequency and sophistication. Citizens have high expectations for a faster, easier and more personal service.
With a need to raise performance using existing resources and reduced budgets, the Police and Crime Commissioner looked at how WMP could partner with the private sector to improve outcomes for the citizens of the West Midlands and proactively reduce future demand for services.
Initial steps included evaluating the current police organization’s structure and size, ways of working, culture, performance, calls for service ("demand") and technology enablers to find the gaps between its existing operations and the vision for 2020.
The blueprint was informed by extensive consultation between the police and the public:
"We’re able to see a much more agile organization, far more empowered with the information and tools to prevent crime, protect the public, and help those in need."
What are WMP core pillars?
WMP identified six fundamental pillars that were essential in shaping the blueprint that would deliver the WMP2020 vision.
PILLAR 1: We trust our people
PILLAR 2: Information drives our actions
PILLAR 3: Designed to listen and reassure
PILLAR 4: Geared to prevent harm
PILLAR 5: Respond at pace
PILLAR 6: Learn and adapt
"[Our citizen portal] logs and tells you just how far you have got with your case and all the important details you need to know. To me the idea is fantastic, this is one of those things I can see making a really big change on how the police and community engage."
"We see Accenture as a key partner as we continue our transformation journey."
By creating an Innovation and Integration Partnership (IIP) with Accenture, WMP was able to share accountability, risk and outcomes while enhancing flexibility and knowledge right from the start.
The importance of combining a people-first approach with new digital ways of working cannot be underestimated. WMP is seeing improvements that are both financial and non-financial — efficiencies through streamlined processes, increased productivity, and better access to information for officers.
Body-worn videos and secure storage database
Data from 1,500 body-worn videos can be accessed remotely.
Over 3,000 officers in response, Force Support and neighborhood policing have access to a secure, scalable mobile platform.
Officers can easily and quickly share data, access and update on the go.
Real-time intelligence center
A new 24/7 team pushes out real-time intelligence to response officers.
Predict future outcomes, patterns and trends to deliver preventative policing.
Digital experience for citizens
Non-emergency calls moved to a more cost effective, easy-to-use website with option to engage via webchat.
"Our people are key to influencing behavior change and new ways of working. We have seen increases in citizen use of online channels which continue to grow and enable us to improve the service we provide through policing."