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Call for change

Strengthen competitiveness, better serve customers and drive profitability were the key objectives for the European bank. A robust future-ready operating model was required.

When tech meets human ingenuity

The bank and Accenture zeroed in on principal banking activities like payment processing, factoring, and document management services. Manual paper-based processes were digitized, automated, and checked for conformity. This was critical to ensure the bank’s documents met compliance requirements, which included having the right signatures.

Teaming with Accenture, the bank used SynOps to a digital operating model that integrated artificial intelligence (AI), analytics, automation, data and talent. A new touchless process transformed conformity checks to ensure they used consistent evaluation criteria, included accurate signatures and accurately managed exceptions.

Following this successful transformation, the bank commissioned Accenture to also help manage its digital marketing, pension fund administration, e-procurement (including vendor and catalog management) and factoring.

A valuable difference


productivity gains across multiple processes.


boost in productivity using touchless and technology-enabled conformity-checks.

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