After introducing HoloLens to basic cargo training, KLM has observed considerable improvements that further validated their decision of innovating. Their workers feel much more confident and assured in what they do; they now know and understand why it is so crucial to pack pallets the right way. Trainees reported that they highly value ‘learning by doing’ in such a safe environment where there is room for mistakes, and where floor managers can witness noticeable advancements in applying knowledge from training to the job.
The shared learning experience generated by using HoloLens has a far larger impact than conventional training. The role of the trainers has been redefined, and they are now facilitators of learning rather than instructors statically transferring knowledge. Research shows that with lecture-based training, after 20 minutes of listening, people lose attention, but with HoloLens trainees worked on an assignment for 45 minutes without loss of focus. KLM tested the impact of the new training by dividing an experimental group, which was trained with HoloLens, and a control group trained conventionally with the use of slides. Results indicate that the HoloLens group could remember every part while those trained conventionally could not.
Montero, a cargo worker, says: “It’s much better because you’re not just learning, you get to work straight away. You do the real work but using the headset in a normal space instead of on the work-floor where mistakes matter. So, you already have a bit of practical experience when you start the job.”