HoloLens to basic cargo training, KLM has observed considerable
improvements that further validated their decision of innovating. Their
workers feel much more confident and assured in what they do; they now
know and understand why it is so crucial to pack pallets the right way.
Trainees reported that they highly value ‘learning by doing’ in such a
safe environment where there is room for mistakes, and where floor
managers can witness noticeable advancements in applying knowledge from
training to the job.
The shared learning
experience generated by using HoloLens has a far larger impact than
conventional training. The role of the trainers has been redefined, and
they are now facilitators of learning rather than instructors statically
transferring knowledge. Research shows that with lecture-based training,
after 20 minutes of listening, people lose attention, but with HoloLens
trainees worked on an assignment for 45 minutes without loss of focus.
KLM tested the impact of the new training by dividing an experimental
group, which was trained with HoloLens, and a control group trained
conventionally with the use of slides. Results indicate that the
HoloLens group could remember every part while those trained
conventionally could not.
Montero, a cargo
worker, says: “It’s much better because you’re not just learning, you
get to work straight away. You do the real work but using the headset in
a normal space instead of on the work-floor where mistakes matter. So,
you already have a bit of practical experience when you start the job.”