Job Description

SW/APP Cloud Technology Support Manager (Accenture LLP; Florham Park, NJ): Accenture LLP has multiple openings for the position of SW/APP Cloud Tech Support Manager in Florham Park, NJ to establish and manage expectations with client and drive IT team to achieve those expectations. He will perform the following duties: oversee full lifecycle of large and complex cloud infrastructure; oversee key client projects by communicating effectively with project team members, management and project stakeholders on status, issues, risks, goals and objectives; develop strong relationship and serve as a single point contact for all activities and escalations; coordinate all resource necessary to resolve issues and promote success; manage Incident, change and escalation processes, ensure high level of performance in these processes; coordinate reporting and establishing service improvement activities when required; address any incidents to ensure coordination, communication to stakeholders and post incident review; drive internal and client service review meetings covering performance, service improvements, quality and processes; lead cloud SME’s to continually improve on the cloud infrastructure environment; work with technical design teams to evolve standards for public cloud architecture and its security.

Telecommuting is permitted for this role.

Read more of the job description


Qualifications

MINIMUM REQUIREMENTS:

This position requires at least a bachelor’s degree, or its foreign equivalent, in Computer Science, Information Systems/Technology, Engineering (any), or in a closely related field, plus 5 years of progressively responsible post-baccalaureate experience as a IT Operations Specialist, Senior Analyst, In-house IT System Administrator, or in a related IT position. This position also requires the following professional experience: 5 years of experience in a customer facing role overseeing infrastructure projects and operations; 5 years of technical experience in cloud infrastructure, virtualization and AD, DNS technologies in support of business objectives, cost reductions, and automation;5 years of experience overseeing IT Infrastructure projects running in a virtualized environment (VMware) and cloud services running in an IaaS/PaaS environment on AWS\Azure; 5 years of experience working directly with client / business leadership exhibiting proven ability to drive projects and meetings and have direct written and verbal interactions with the client leadership; 5 years of experience in working in a geographically distributed team; and5 years of hands-on experience in Windows and/or Linux system administration in a data center setting including end to end system management, backup/recovery, and storage management. Telecommuting is permitted for this role.

Applicants who are interested in this position should click the APPLY button

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All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


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For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


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Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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