Office Operations & Hospitality Coordinator (Austin)

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 733,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com. 

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

The Office Operations & Hospitality Coordinator is responsible for a wide range of services that include: reception, internal and external customer support, mail/shipping and general administrative support. This role prepares and maintains conference rooms for executive meetings, uses an on-line tool to reserve meeting space, manages internal distribution lists, assists clients with guest badges and Wi-Fi access and assists others as needed. The majority of daily tasks with be completed independently according to office guidelines and/or under general supervision. This role will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

The Office Operations & Hospitality Coordinator should be a proactive and energetic member of our Office Services team by providing support to critical office functions as well as attentive and detailed customer support. Responsibilities include auditing responsibilities for Life Safety, supporting finance functions, providing security access, reservations and catering support to our customers, cross support to our local technology team, and providing support to high profile in-office events as needed.

This role should foster an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting workspaces, and supporting / planning engaging in-office events for our employees.  May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.

Key Responsibilities

Business partner for Accenture customers by providing outstanding customer support, including:

• Support life safety efforts including badge access, audit reports, and general CCure administration

• Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives

• Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive

• Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services

• Understand Accenture's collaboration/technology tools and support customer utilization of these tools

• Support the planning for and execution of all on-site meetings and events

• Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike

• Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office

• Manage vendor relationships ensuring current NDA’s are on file

• Prepare, pulling & analyzing data reports including those around in office bookings and activities.

• Have the ability to lift/move up to 40lbs.

A professional at this position level within Accenture has the following mindset:

• Seeks to analyze and solve problems

• High level of professionalism with a good executive presence—demonstrated poise, calm under fire

• Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability

• Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments

• Understands that decisions impact own work and may impact the work of others

• Works as an individual contributor as a part of a team, with a focused scope of work

• Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience

Job Requirements

• This role will be located at the Accenture Austin Office – 323 Congress Ave, Austin, TX 78701

• The hours are typically 7:30am-4:30pm Monday through Friday but flexibility is required for this role