Job Description

Organization: Corporate Functions

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at  

People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Job Description

The Global Risk Management and Quality team is at the core of Accenture’s success and reputation in the market.  We enable superior sales, execution and client satisfaction by promising what we can deliver; delivering what we promise to our clients and to Accenture.  Members of our team:

  • Take a holistic “systems view” by deploying leading edge technologies, streamlined and fit-for-purpose Risk Management and Quality processes, whilst appreciating the cultural and behavioral aspects of our organization

  • Are nimble and build systems that can keep up with the evolving demands of our business that we continually improve based on analytics

  • Stay abreast of the industry trends and bring deep expertise, innovation and thought leadership to Accenture’s functional areas.

  • Drive principle-based decision making and often serve as facilitators to ensure collaboration across the vast scope and scale of our global, matrixed organization

  • Value objective decision making and transparent, open and honest two-way communication with leaders who encourage us to grow with real-time feedback and stretch opportunities that build skills

  • Enjoy a non-traditional, flexible work environment which offers challenging work and an opportunity to contribute at a high level

The Global Risk Management and Quality Change Management team is responsible for building and maintaining the core capability assets for global risk management and quality, also for enablement activities such as risk management workshops, tool enablement, case study development, and content integration throughout Accenture. The Quality Change & Enablement Manager role contributes to developing the capability strategy to support the needs of the business and driving the plan to completion, while serving as a liaison back to the NA/GM/Europe Markets.   This job includes crafting messaging and journeys to propel business practitioners to drive proactive risk management behaviors to drive profitable growth.  You are experienced within the interactive, content space across branded and unbranded campaigns and platforms; have worked with a variety of tones and voice styles and will ensure exceptional deployment of creative campaigns to achieve adoption goals. This position needs someone who is confident as an individual contributor, ready to jump in and take a leadership role when required and embraces collaboration to deliver the best concept and solutions.

Key Responsibilities:

  • Support definition and rollout of the cross-enterprise Change Management strategy and framework for Risk Management and Quality including the development and implementation of activities, such as:

    • Journey Management

    • Stakeholder Analysis & Influence

    • Training Strategy & Plan

    • Branding & Messaging

    • Enablement & Adoption

    • Change Analytics

  • Understand the diverse needs of the various stakeholder groups across the enterprise in order to create and deploy creative campaigns which involves:

    • Creating new content and engaging users across multiple digital channels (e.g. email, web/portals, mobile app, blog, social media, and more)

    • Managing and ensure that content is timely, relevant, accurate, and positively reflects the brand

    • Generating content strategy and new content development appropriate for the brand requirements

    • Informing site mapping, content hierarchy in wireframes and prototyping for websites, marketing landing pages, news blogs, tool applications and more

    • Implement search engine optimization best practices

    • Identifies KPIs and measure content effectiveness and refine strategy.

    • Builds and manages the digital content roadmap, content calendar, documents, and reports.

    • Creates and manages editorial guidelines for digital content.

    • Develops advance strategies to maximize content and its distribution across a variety of digital channels.

  • Develop enablement content including but not limited to training courses, videos, simulations, job aids, case studies

  • Develop/Review quality-related communications

  • Work with key contacts in marketing and communications

  • Maintain content 

Role Requirements:

  • Ability to work in a virtual environment with global teams
  • May be required to attend out of normal working hours conference calls


    Basic Qualifications:

    • Undergraduate degree or equivalent

    • Minimum of 4 years of related experience

    • Minimum 4 years of experience related to successful delivery of work in the disciplines of enterprise transformation or organizational change

    • Minimum 2 years of project management experience.

    Preferred Qualifications:

    • Degree in Organizational Behavior, Organizational Psychology or related field

    • Minimum 4 years of experience related to successful delivery of work in one or more of the following areas:

      • Culture Change Programs

      • Change Strategy and Planning

      • Change Enablement

      • Analytics-driven Change

      • Culture / Behavior Change

      • Capability Development

      • Training Planning and Development

    • Familiarity with Accenture’s Risk Management & Quality organization and system

    • Familiarity with Accenture’s various global entities, geographies, business practices and workforces to successfully execute key responsibilities

    • Strong program and project management skills; independently set direction and prioritize activities to drive execution

    • Experience presenting to executive-level audiences

    Professional Skills:

    • Exceptional communication skills (both written and verbal)

    • Ability to digest the complex and simplify for mainstream audiences

    • Drive strategic brainstorming, campaign development and creative execution writing email copy, advertising (digital, print, banners), brand messaging, web copy, video scripts, marketing collateral

    • Strong ability to synthesize content/concepts into concise, well-structured presentations and other written communications

    • Must be detail-oriented and organized

    • Ability to build trusting relationships with Executives and Senior Executives; ability to influence up and down the organization

    • Excellent leadership and management skills

    • Demonstrated leadership in professional setting; either military or civilian

    • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

    As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $73,764 - $170,100 and information on benefits offered is here.

    COVID-19 update:

    The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

    Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

    What We Believe

    We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

    Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

    Equal Employment Opportunity Statement

    Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

    Requesting An Accommodation

    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

    If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

    Other Employment Statements

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.


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