Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
Accenture Song Digital Marketing Services professionals help our clients achieve increased operational efficiency and effectiveness for direct marketing communications. In addition, our professionals design marketing programs that help our clients achieve their acquisition, growth and retention objectives across B2C, B2B and B2B2C business models. These technologies typically include campaign management, lead and/or loyalty management, content management, and data management solutions.
What you will do:
Primary system support lead/administrator for Adobe Campaign
Establish best practice application support methodology and processes, including maintenance and support roadmaps, processes and technical documentation
Requirement gathering, analysis, solution and design of new interfaces/integrations within scope
Evaluate new functionalities for the platform that enables new channels or integrations that can be used across brands
Development, Testing, Deployment of new campaigns/integrations and releases
Troubleshoot complex problems, gap analysis and process improvement
Investigate, resolve, test and deploy incidents as assigned
Maintains named systems, alerting various stakeholders to install / process issues, owning issues until handed off
Monitors system performance, and verifies that peripheral integrations are functioning as expected
Implement and manage data backup and recovery policies
Monitor key data propagation & integration process
Evaluates and streamlines business processes to maximize efficiency and effectiveness within the team and with the client
Participates in strategic planning meetings with the client and manages client expectations in terms of support and delivery
Leads, manages, and coaches the Adobe Campaign App Support team with shared focus on growth of existing skillset
What you need:
- Minimum of 3 years of experience with Adobe Campaign
- Minimum of 2 years of experience SQL
- Bachelors Degree or equivalent (12 years work experience)
Good to have:
- Adobe Campaign Developer Certification
- Financial Services Experience
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As required by the Colorado Equal Pay Transparency Act, Accenture provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $97,632 - $161,200 and information on benefits offered is here.
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