Job Description

Organization: Accenture Federal Services
Location: Arlington, VA

We are:
Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, VA, San Antonio, TX, and St. Louis, MO. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 10,000+ dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

You are:
An IT Customer Service Analyst who will be responsible for processing Terminations/Roll-Offs and Asset Management out of the Glebe, Arlington office. 

The work

Termination Process/queue - primary owner of this process:

  • Complete termination tasks

  • Follow up as needed on all termination tasks

  • Process incident tickets for box returns.  Re-assign tickets as needed (I.e. Other office locations are closer to customer, or need additional help to process all tickets in a timely manner, etc.

Asset Management Responsibilities:

  • Disposals:

  • Determine if disposal machines have encryption

  • Remove hard drives from machines without encryption

  • Label machines on whether they are encrypted or without hard drives

  • Ship disposal machines to Chantilly

  • Coordinate with Chantilly of machines sent (including lists of equipment sent)

  • Update SNOW for new stock location

  • Receiving:

  • Coordinate unloading of truck upon delivery

  • Unbox machines

  • Tag and scan new machines into SNOW

  • Dispose of packing material/clean area after receipt of equipment

  • Place newly tagged and scanned machines into proper stock location

  • Update SNOW records with any needed Flags and Tags

  • Image new machines, tag imaged machines

  • Inventory:

  • Create inventory spreadsheet

  • Scan Glebe stock location inventory monthly

  • Reconcile inventory/investigate missing items

  • Tag inventoried records

On Hold:

  • Go through On Hold daily to determine what is coming off On Hold

  • Determine assets going to disposal

  • Determine which assets need to be Re-imaged that are coming off On Hold

  • Updating asset records in SNOW for machines coming off On Hold

  • Prep machines going to disposal

  • Place machines to be reimaged and restocked in location for techs to reimage

Hard Drive:

  • Coordinate hard drives coming off On Hold period

  • Coordinate with staff to have Hard drives re-imaged that are off the On Hold period

  • Place in proper stock location

Equipment Stock:

  • Review and inventory parts stock

  • Make recommendations for parts/equipment/supplies that need to be ordered

Other duties:

  • Non-polling tickets research and update non-polling tickets assigned Complete Incident tickets as assigned New Joiner Orientation

  • Backup for NJX presentation

  • Assist with NJX, monitoring chat and provide technical assistance as needed

  • Other NJX duties as assigned

  • General cleaning and organizing as needed to keep office and stockrooms neat and tidy

  • Hours are 8 AM-5 PM, Monday-Friday, in the office, with infrequent overtime

  • Hours are not flexible

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Qualifications

Here's what you need:

  • Must be a U.S. Citizen

  • 6 months experience providing excellent customer service

  • 6 months Asset Management experience

  • Familiarity with Hardware (laptops)

Other required skills

  • Proven ability to work independently and as a team member

  • Good organization, multi-tasking, and time-management skills

  • Strong attention to detail

Bonus points if you have:

  • Basic knowledge of Windows 10

  • Basic knowledge of Office proficiency in Excel

  • Willingness and interest in acquiring technical skills to assist customers with basic technical issue

As required by the Colorado Equal Pay Transparency Act, Accenture Federal Services provides a reasonable range of minimum compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $39,800 - $57,499 and information on benefits offered is here.



What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

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