Job Description

Organization: Accenture Federal Services

Location: Arlington, VA

Accenture Federal Services, helping our federal clients tackle their toughest challenges while unleashing their fullest potential…and then some. What makes our approach so unique? Operating from the nation’s capital, we bring together commercial innovation and leading-edge technologies to deliver an integrated and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?

You Are:

As the Defense Design Director creative lead, you will be responsible for the quality of all deliverables across a variety of projects. The Defense Design Director you will be a hands-on design expert, shaping the concept and seeing it through to detailed design and implementation across a variety of devices and platforms. S/He will communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touch-points of the service by pulling together all aspects of service design offer by Fjord.

The Defense Design Director will:

  • Inspire innovative approaches to design, using creative facilitation techniques and taking the lead at client meetings, internal company meetings, brainstorms and external design events.

  • Encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem.

  • Create “focused innovation” that balances the client’s business needs while meeting their goal of differentiation.

  • Create design briefs based on project proposals and client feedback.

  • Be opinionated and hungry to discuss the design being done within and outside Accenture Federal Interactive.

  • Have an understanding of how user research should be integrated in to a project and a good understanding of all the other skill sets and expertise within Accenture Federal Interactive, including Business Design, Business Development and Brand Marketing.

  • Embrace and harness new technologies.

  • Have a strong commercial awareness.

  • A strong work ethic and a passion for drawing out and driving creativity and innovation.

  • Strong influencing, negotiation and communication skills, both written and verbal.

  • Be a storyteller – A critical element of all our roles is to deliver insights about people and behavior – verbally and visually – in a way that generates empathy, emotion, and engagement from the client and design team.

  • A strategic perspective on the variety of work that we do. Many of our projects involve strategic thinking based upon the insights gathered from the field. Thus, business, brand, and/or strategic experience are desirable.

  • A natural skill to engage with people at a deep level. Whether observing or interviewing customers, or working with fellow team members and clients, a service designer should be passionate about representing the human perspective in design and should have skills in bringing this passion to life for the team.

  • Excellent presentation skills.

  • Impeccable personal time management.

  • Planning and analytical skills are essential.

The Work:

Client Facing

  • Analyze and respond to client briefs in a timely manner.

  • Manage and oversee the delivery of a range of projects, defining project scope, goals and deliverables in collaboration with key stakeholders.

  • Establish relationships and liaise with key stakeholders throughout the project lifecycle.

  • Work with the Program Manager to issue regular status reports and troubleshoot problem areas.

  • Identify and alert the Program Managers to potential crises, and work with them to manage changes in scope and devise contingency plans.

  • Seek out, identify and respond to new business opportunities.

  • Alongside the Program Manager, identify, analyze and resolve risk.

Team Facing

  • Communicate and define project roles, responsibilities and expectations to each team member at the start and for the duration of each project.

  • Break down business, user, and technology requirements into digestible components for the design team.

  • Instill project teams with the confidence and discipline to explore innovative design solutions while respecting client deadlines.

  • Manage and maintain team motivation and morale, offering emotional and logistical support.

  • Engage with freelancers and staff from other offices enlisted to support the project team, as and when required.

  • Manage different teams in parallel.
    Identify and resolve issues and conflicts within the project team.

Design Planning

  • Alongside the Program Manager, develop and deliver progress reports, requirements documentation and presentations.

  • Work with the Program Manager and other Service Design Leads to engage the most appropriate skill sets on each project.

  • Contribute to and participate in project debrief reviews.

  • React to project adjustments and alterations promptly and efficiently.

Show more


Here Is What You Need:

  • Bachelors Degree or 7 years of equivalent industry experience

  • Experience delivering interface design solutions for various clients as well as strong leadership & hands on experience

Bonus Points If:

  • Advanced Degree

  • 10+ years of industry experience

  • In-depth knowledge and experience within a relevant service design discipline

  • Experience owning a project vision, execution, quality and client relationship

  • Experience being highly accountable for design quality and project delivery

  • Experience with concepting and ideation

  • Workshop planning and facilitation skills

  • Experience of iterative prototyping

  • Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders

  • Ability to respond positively and calmly to shifting priorities, demands and timelines

The Extras:

  • US Citizenship Required

COVID-19 update:

The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.

Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.


Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.


Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

Rewards & Benefits

With Accenture's Total Rewards, you are empowered to be your best—for the business, for your family, and for yourself.

View All

Learn more about Accenture

Our more than 600,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All