Job Description

Thanks to a unique partnership with Accenture Interactive, we’re able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world.

We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do. 

At Fjord, Program Management guides our projects and defines our processes. Program Managers at Fjord are strategic problem-solvers who preserve design at the center of the work while achieving our client’s goals.

As a Program Management Associate Manager, you will support the leadership of Program Management as a discipline and play a role in ensuring projects are managed successfully from pitch to completion. This is your opportunity to shape the craft with a team that leads and drives innovation projects for global clients. 

Unleash the Fjordian inside because you are…

  • Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative

  • A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team

  • Comfortable with ambiguity in a fluid organization

  • Ready to collaborate on products and services that change the way our clients do business creating service at scale

  • Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery

Role Description

A professional in this position, at this level within Accenture has the following responsibilities: 

  • Guide projects from pitch to completion by facilitating team productivity, managing client expectations, and providing a layer of communication between teams and stakeholders. 

  • Collaborate between business functions and accounts to ensure minimal risk, maximum profitability, and efficiency of project deliveries. 

  • Manage Program Management activities at the account and project level, including but not limited to developing project workplans and tracking project run rates and financials

  • Own all program/project management responsibilities on complex, multi-disciplinary projects.

  • Take responsibility for resource allocation in conjunction with the studio’s Operations Lead or other resource manager

  • Work with the Program Management leadership to support the creation of documents and tools that define Program Management as a discipline and a practice within the studio. 

  • Play an active part in Program Management communities and the activities within. 

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Qualifications

Basic Qualifications

These are the minimum requirements for an aspirant to be considered for the position applying to:

  • 5+ years leading teams in the successful delivery of complex design projects, with an emphasis on service design and user experience-driven projects

  • 5+ years in a consultancy or agency environment with a focus on client services.

  • 3+ years knowledge and working experience with cross-functional teams including requirements gathering and participating in the analysis of user research to solve for complex design decisions.

  • Bachelor's degree or equivalent experience.

  • Experience in account management and business development practices.

  • Experience in presenting to and interacting with senior management of client organizations.

  • Experience managing complex, multi-location and multidiscipline projects.

  • A high level of attention to detail with excellent organizational and time management skills.

  • Ability to cost estimate a large range of project types, and to track and meet budgets.

  • Excellent communication skills, both written and verbal, and the ability to communicate with all levels of the organization.

  • Strong leadership and interpersonal skills with the ability to work effectively with and manage a wide variety of professional staff.

  • A self-starter who identifies opportunities and potential problems — addressing them effectively and efficiently.

 Preferred Qualifications

  • A passion for representing the human perspective in design and skills in bringing this passion to life for the team.

  • Knowledge of and experience with applying user-centered design processes. 

  • Knowledge of and curiosity about technology and its impact on design solutions.

  • Solid understanding of product design, software or digital development, and brand strategy.

  • Experience running product development programs that utilize Agile methodologies.



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COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

Please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for medical or religious accommodation to this vaccination requirement during the recruiting process.

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