Job Description

NOTE: This role requires 2-3 days/week of onsite work with clients in Jacksonville, FL. Candidates must live in or be willing to relocate to Jacksonville for selection.

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

We Are
Accenture Marketing Operations is the global managed services arm of Accenture Interactive. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led growth, cost effectively, across all digital consumer touchpoints and channels.

Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network.

Accenture people build careers in four different areas of our business: Strategy & Consulting, Technology, Operations and Interactive.  Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

You Are

As the Production Support Sr. Analyst, you will be responsible for managing ongoing maintenance activities for the client's websites. This includes the development and implementation of production processes and procedures and the coordination of multiple key stakeholders including Creative, Business Owners, Legal, Translation and Technology teams.

Responsibilities

  • Knowledge of all product websites, structure and pages, ensuring that all pages are up to date based on current marketing programs and needs of the client's business;

  • Providing production management and ensuring all website user experience needs are met primarily with ongoing maintenance;

  • Developing and maintaining the maintenance plans timelines, project plans timelines, support plan summaries and production requirements documents;

  • Working with publishing teams to coordinate publishing releases for maintenance;

  • Interfacing with cross functional team members, including the creative production team, financial and competitive analysis teams, electronic customer care, web development and systems managers, business partners, third party vendors, and eBusiness Project Managers as needed;

  • Working closely with members of the Technology team to resolve issues related to maintenance and release of new products and functions;

  • Knowledge of Internet and legal compliance regulations and the ability to communicate and resolve potential issues to avoid legal and customer impacts as appropriate; and,

  • Understanding of website best practices, and developing and maintaining process and procedures as necessary to support all aspects of UI development and maintenance, leveraging knowledge to gain efficiencies across platforms and businesses.



Qualifications

Basic Qualifications

  • BA/BS degree in Business, Economics, Marketing, Communications or equivalent work experience;

  • Minimum of 2 years' project management experience;

  • Minimum of 2 years of experience in managing communications production, particularly website planning, management and production


Preferred Skills

  • Demonstrated ability to manage and prioritize multiple projects successfully;

  • Knowledge of Internet development strongly needed;

  • Knowledge of credit card operations and logistics preferred;

  • Excellent communication and presentation skills, both oral and written;

  • Ability to identify innovative ways to implement projects within established timeframes;

  • Knowledge of JIRA or similar workflow project management tool;

  • Thorough attention to detail; and,

  • High energy level, self-motivation and demonstrated initiative will be successful.

As required by Colorado law under the Equal Pay for Equal Work Act, Accenture provides a reasonable range of compensation for roles that may be hired in Colorado. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. For the state of Colorado only, the range of starting pay for this role is $48,600-$105,800 and information on benefits offered is here.



COVID-19 update:


The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually.


Subject to applicable law, please be aware that Accenture requires all employees to be fully vaccinated as a condition of employment. Accenture will consider requests for accommodation to this vaccination requirement during the recruiting process.


What We Believe


We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.


Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here


Equal Employment Opportunity Statement


Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Accenture is committed to providing veteran employment opportunities to our service men and women.


For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement.


Requesting An Accommodation


Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.


If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.


Other Employment Statements


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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