Job Description

Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance. 

As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need. 

- The Document Center Solutions Analyst (SA)  is a frontline customer support and implementation specialist. 
- The SA implements new Document Center customers and supports existing customers by developing a thorough understanding of the customer's requirements, then applying industry best practices and detailed knowledge of the Document Center product to identify optimal solutions that support business objectives and meet or exceed customer requirements. 
- Document Center SAs translate business requirements to technical requirements that internal operations resources can execute on. 
- The SA collaborates regularly with other departments and team members to facilitate customer initiatives


Qualifications

- Minimum of 1 year experience in client facing roles in Service, Support or Account Management 
- Minimum of 1 year experience with Microsoft Office products 
- Minimum of 1 year experience with software programming, SQL scripting, or advanced Excel formula writing 

 Preferred skills 
- Experience working directly with mortgage documents and or mortgage compliance 
- Project management experience, either directly managing projects or working with project managers 
- Experience working with Mortgage Loan Origination Software LOS products 

 Professional skills 
- Strong verbal and written communication skills 
Exposure to Visual Basic 
- Effective time management, organization and prioritization 
- Ability to work well as a part of a team 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. 

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

Accenture is committed to providing veteran employment opportunities to our service men and women. 
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