Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.
Help improve the quality and safety of online content, while gaining hands-on job experience. Accenture is hiring full-time employees to work as a Content Associate on a fixed-duration project for one of our leading clients.
As a Content New Associate, you will be responsible for analyzing and reviewing user profiles and content, investigating, escalating and/or resolving issues that are non-compliant with platform scope and regulations. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Day-to-day responsibilities may include, but are not limited to:
- Closely monitor 24 live/video channels across a variety of platforms (desktop, iOS, Android)
- Log any incidents that occur in a ticketing tool
- Escalate any (channel down/unplayable) issues quickly to the Live Video Engineer
- Draft and Send client facing communications incident reports
- Electronic Program Guide / content take-down / blackout intervention activities may be required on an ad hoc basis
- Ensure documentation of trouble shooting steps is updated to the latest version of issue resolutions
- Ownership of incidents and ensuring action is taken and followed up for immediate service resolution
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles.
As an Accenture employee, you will receive competitive rewards, access to benefits programs (weCare) and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
This role is based in the area of Austin, TX, depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.
Hours & Shifts
The role requires ability to work 5 out of 7 days a week on an 8½-hour shift with 8 paid hours, and two consecutive days off per week. Depending on team supported, location, and business needs, hours, shifts, and rotation frequency are subject to change. Team Leads will try to accommodate individual schedules, but guarantees cannot be made. Given the nature of our business being 24/7, 365 days a year, candidates will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.
There is a 20% hourly rate premium for hours worked between 10:00 PM – 7:00 AM or weekends, and Local Public Holidays (as defined by Accenture).
Individuals are provided paid training (typically 3-4 weeks or 4-6 weeks upon joining), depending on the group supported. During the training and initial ramp-up period, individuals will work day hours as determined by the team. Thereafter, they will transition to their respective schedule.
Depending on location and hours worked, meals may be provided at no cost to the employee while working at the client site, which is subject to change.
- High School Diploma or GED Equivalent
- Minimum of 6 months experience in a professional or military setting
- Minimum of 6 months with software for office productivity, including Microsoft Outlook
- Experience in entertainment or related industries
- Active Social Media presence
- Strong documentation, problem-solving and troubleshooting skills
- Experience with confidential information collection and management
- Previous experience of using internet streaming services
- Knowledge of video & Audio file formats e.g. MP4, MOV
- Excellent communication (verbal and written), facilitation, and interpersonal skills
- Passion for ensuring a world class user support experience
- Quicker learner and adaptable to learn new processes, concepts, and skills
- Excellent organizational and time management skills
- Strong attention to detail, results-oriented, self-directed, and inquisitive
- Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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