Job Description

Delivery Center Salesforce Manager

The Delivery Center Salesforce Manager is a key member of our capability in our Advanced Technology Centers in the US. The role will have dual responsibilities.  First would be to bring industry and professional guidance to the Salesforce.com team in the Advanced Technology Center to help build superior delivery capabilities. Second would be to lead project teams delivering technology services to Accenture clients.  The successful candidate will be known as a Salesforce expert internally and externally. This person will also be an experience people developer. 

Typical Day Snapshot 

·         Lead Salesforce.com implementation engagement and provide engagement leadership:  Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.  

·         Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.  

·         Lead business and functional requirements definition and prioritization/scoping of requirements 

·         Disseminate best practices on solution positioning and delivery 

·         Build and maintain high performance teams  

·         Oversee the professional development of the Salesforce.com team members in the Advanced Technology Center

·         Participate in delivery center management activities including interviewing, staffing, forecasting, and employee engagement initiatives.



Qualifications

Basic Qualifications

·         A minimum of 3 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle Cloud/CRM engagements

·         A minimum of 3 years of experience in Cloud Computing (SaaS, PaaS) and Salesforce.com, either through work at industry participants or consulting to the industry.

·         A minimum of 3 years' experience in Cloud Computing project implementation – Well rounded in both functional and technical aspects of a CRM engagement

·         A minimum of 2 years of experience leading teams

·         Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years’ work experience)

·         Ability to travel 80%.

 

Preferred Skills 

·         Excellent communication and presentation skills 

·         Ability to adapt to dynamic work environment and be creative within a team 

·         Customer oriented and great at building client relationships 

·         Strong background in Cloud Computing solutions --Do you have a passion for using new technologies to make a positive impact on business and cod computing strategy, systems design, integration, implementation and management. 

·         Previous experience in leading up an Application Functional team (Configuration, customization, Force.com development) or Application Integration team (including data integration/data modeling) 

·         Consulting experience with medium to large consulting firms focusing on cloud computing related consulting (solution architecture, storage, SaaS, multi-tenant computing, large scale computing environments, etc). 

·         Experience managing multi-shore projects 

·         PMP and other project management certification preferred 

·         Salesforce.com and other cloud platform certifications 

·         Very strong work ethic with a customer service focus (high intensity). 

·         5+ years of consulting experience preferred; executive level sales support experience in consulting/professional services. 

  

Professional Skill Requirements 

 

·         Proven ability to build, manage and foster a team-oriented environment. 

·         Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment. 

·         Excellent communication (written and oral) and interpersonal skills. 

·         Excellent leadership and management skills. 

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