Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Job Description:
 
This role will deliver outstanding customer service while communicating outstanding conditions, responding to customer inquiries and may include negotiating loan terms. They will display confidence in process knowledge and adherence to product and policy guidelines and will build partnerships across the organization to ensure efficiency and achieve exceptional service delivery results.
 
Key Responsibilities:
  • Makes intro call to verify loan details and requests additional documentation if necessary.
  • Reviews all documents retrieved against those requested, analyzes for accuracy and/or errors.
  • Making right party contact within allocated timeframe and setting customer expectation for document delivery date.
  • Manage pipeline of loans within required performance standards within closing and rate lock expiration time frame. 
  • Ensure integrity of all data and process inputs.
  • Order necessary documents and follow-up with vendors/third parties to obtain in timely manner. 
  • Maintain monthly performance measurements:  Timeliness, production goals, compliance/regulatory, and customer satisfaction. 
  • Exceed customer expectations by providing highest level of customer service.
 


Qualifications

Basic Qualifications:
  • Minimum 2 years customer service
  • HS Diploma or GED
 
Preferred:
  • Minimum 1 year of mortgage or financial industry experience
  • Proficient in MS Office
 
Professional Skill Requirements:
  • Excellent customer service, communication and interpersonal skills
  • Strong time management and organizational skills
  • Ability to work well in a team environment
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 
 
Equal Employment Opportunity Statement
 
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.
 
 
Requesting An Accommodation
 
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
 
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
 
Other Employment Statements
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
 
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