Job Description

Organization: Corporate Functions/Geographic Services 

Location: San Antonio, TX

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Job Description:

Security Operations Center (SOC) Analyst (Crisis Coordinator)


Duties & Qualifications

The SOC Analyst will be responsible for assessing, analyzing, and responding to incidents related to safety and security around the globe. The role requires daily use of tools/systems (e.g. access control, video management, risk feeds) to detect impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues.  In addition, the Analyst will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in San Antonio, Texas and reports to the SOC Shift Supervisor. 


Key Responsibilities

  • Assist company employees in all concerns that pertain to safety, security, and property.
  • Act as initial point of contact to aid all employees, travelers, and others contacting the SOC.
  • Monitor and operate security systems to include access control and CCTV, along with environmental monitoring and mass notification systems.
  • Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems
  • Notify, assist, and direct external emergency personnel and internal resources as necessary
  • Dispatch security officers or law enforcement personnel for alarm response, calls for service and emergency situations
  • Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed
  • Manage information flow to and from an incident
  • Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports
  • Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately
  • Coordinate with Accenture’s Corporate Security regional leads on incident detection and management
  • Ensure that complete and accurate information is entered in the incident management system
  • Utilize and execute protocols and standard operating procedures to effectively manage global incidents.
  • Monitor travel safety and security of company's staff
  • Maintain situational awareness of current global current events.
  • Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed
  • Initiate mass communication notifications as required
  • Notify leadership of events effecting business operations and employees
  • Ensure proper handling of highly confidential information.
  • Perform other duties assigned by supervisors related to security and safety

Role Requirements

  • Ability to work the following shifts (7am- 3:00pm or 3:00-11:00pm) during the week, on the weekends, and also on holidays. The SOC will function 24 / 7 / 365  
  • Ability to work overtime on short notice


Basic Qualifications:

  • Associate degree or minimum of 2 years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security, Customer Service, Communications or Academia.

Preferred Qualifications:

  • Experience identifying anomalies in a physical environment and performing first-line investigations
  • Experience with emergency response protocols & processes
  • Bachelor’s degree in Business, International Relations, Political Science, Communications, or other Humanities-related degrees
  • Minimum 1-year experience in a Security Operation or Command Center role
  • Bilingual (English/Spanish/Portuguese)
  • Experience with Genetec video solutions or CCure 9000
  • Proficient in Microsoft Windows and Office Suite
Professional Skills:
  • Great active listening skills
  • Rapport building skills
  • Patient and empathetic attitude
  • Adaptability and flexibility
  • Ability to analyze threats and envision potential or real time impact to operations
  • Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills
  • Strong Customer Service skills
  • Strong consensus, team building and negotiating skills
  • Strong cultural sensitivities
  • Be able to type a minimum 35 words per min
  • Excellent written and verbal communication skills
  • Ability to multitask in a fast-paced, at times stressed work environment
  • Strong team player
  • Comfortable with high-tech work environment, and constant learning of new tools and innovations
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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