Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company.  Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and Diversity Inc’s Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.  In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. 

As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.


Job Description: 
Providing quality customer service is at the core of our team s goals. 
As a Senior Agent, you will assist achieving team goals by supporting the team members with the following assisting with training activities, answering questions for the team and users with payment related queries. 
Primary responsibilities are to explain the billing system, provide clarification about charges, and educate users on how to effectively utilize the platform. 
You will also have responsibility for achieving your own daily processing targets and for executing some of the more complex delivery items. 
Support the Team Lead in providing clarification around process changes, updating the team on new processes and educating agents on best practices. 
You will also be responsible for engaging with team to promote high performance culture and great place to work. 
As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system. 
You will use your problem solving skills to continuously deliver value to our clients, while making a larger impact on society.

Shifts required: Tues-Sat or Sun-Thurs 7:30am-4pm, 12pm-8:30pm, 4:30pm-1am 


Qualifications


Basic Qualifications 
High School Diploma or equivalent 
Minimum 1 year of experience in a professional or military setting 
Minimum 1 year of experience with software for office productivity, including Microsoft Outlook 
Minimum 1 year of experience in customer service 
Minimum 6 months consecutive historical evidence achieving target metrics in CSAT, AHT and Productivity 
Ability to work holidays and weekends, including rotating shifts as directed by their team and is subject to change. 

Preferred Skills 
Experience Self motivated to work independently, with minimal supervision 
Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values 
Positive, target delivery focused attitude and experience of a service delivery environment desirable 
Demonstrate leadership by giving back to the wider community through knowledge sharing 
Excellent time management skills and able to proactively and independently manage workload and targets 
Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately 
Familiar with MS Office or similar Office applications, Slack, Trello etc and able to manage multiple tools web browsers at one time 
Excellent Problem Solving and Organization Skills 
Team player capable of proactively learning on the job, sharing information and skills in a global team environment and support junior members of the team 
Active Social Media presence 
Strong problem solving and troubleshooting skills 
Experience with confidential information collection and management 


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. 

Equal Employment Opportunity: 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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