High School Diploma or equivalent
Minimum 1 year of experience in a professional or military setting
Minimum 1 year of experience with software for office productivity, including Microsoft Outlook
Minimum 1 year of experience in customer service
Minimum 6 months consecutive historical evidence achieving target metrics in CSAT, AHT and Productivity
Ability to work holidays and weekends, including rotating shifts as directed by their team and is subject to change.
Experience Self motivated to work independently, with minimal supervision
Strong work ethic, taking personal accountability for accuracy and high quality outputs and demonstrating integrity to core team values
Positive, target delivery focused attitude and experience of a service delivery environment desirable
Demonstrate leadership by giving back to the wider community through knowledge sharing
Excellent time management skills and able to proactively and independently manage workload and targets
Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately
Familiar with MS Office or similar Office applications, Slack, Trello etc and able to manage multiple tools web browsers at one time
Excellent Problem Solving and Organization Skills
Team player capable of proactively learning on the job, sharing information and skills in a global team environment and support junior members of the team
Active Social Media presence
Strong problem solving and troubleshooting skills
Experience with confidential information collection and management
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity:
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.