Job Description

Location: San Antonio, Texas
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
The Voluntary Benefits-Claims Senior Analyst will provide voluntary benefit services including onboarding, enrollment, maintenance, off boarding, billing remittance, and claims management. 
 
Key responsibilities will be as follows:  
  • Leverage Accenture’s health payor processes, best practices, and resources 
  • Develop and manage internal external customer relationships including situations in which no relationship previously existed
  • Perform simple to complex process according to established business rules set by the client
  • Perform a range of tasks from complex to straightforward within the scope of the function  
  • Assist in the identification, assessment and resolution of complex issues problems
  • Decide within an available range of solutions practices which are the most applicable
  • Seek advice and escalate issues when faced with tasks problems outside normal scope of job
  • Assist supervisor with team activities including productivity reports and other operations related reports
  • Ensure that required service levels are met including turnaround time, productivity and accuracy   
  • Make recommendations for quality and productivity improvement
  • Oversee and coordinate special projects as needed
Job Requirement
Must be open to working between the hours of 7AM and 7PM

 

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Qualifications


Basic Qualifications 
  • Minimum of 3 years' voluntary/supplemental benefits administration work experience (claims processing, billing, onboarding, enrollment or issue resolution)

Preferred Skills
  • Bilingual-Spanish
  • Experience working with voluntary benefits offerings such as: Critical Illness, Hospital Indemnity, and/or Accidental Death & Dismemberment Insurance

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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