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Federal - Application Support Analyst

Job Location: MO - St Louis

Regional Description: Midwest

Job Number: 00691071


- Job description

Organization: Accenture Federal Services
Location: St Louis, MO

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

The Application Support Analyst will be responsible for analyzing, documenting, and interpreting business processes and requirements in regards to software application maintenance and enhancements.  This role will provide technical and functional support in application troubleshooting.

Key Responsibilities:  
  • Analyze, design, code, and as required test enhancements to complex modules and maintenance to existing applications
  • Ability to develop product requirements based on input gathered from a variety of sources including analysis results and feedback from the user community 
  • Provide primary support toward installation of application releases into production as directed
  • Coordinate and participate in structured peer reviews / walkthroughs
  • Create operational documentation for the application
  • Provide application/technical support as required, in a timely manner
  • Meet service commitments for assigned deliverable
Basic Qualifications:
  • 1-2 years experience testing Java applications or Java development experience
  • Bachelor's degree in Computer Science, Information Technology, or related technical discipline 
  • Experience working in a team environment
  • Applicants must be US Persons (US citizen, asylee, legal permanent resident/Green Card holder)
Preferred Qualifications:
  • Experience providing tier 2 application support
  • Strong written and verbal communication skills
  • Strong problem solving skills
  • Experience testing online applications against multiple browser types as well as mobile browsers
  • Automation Testing or Java development experience
  • Experience working in an agile environment
  • Experience working with AWS or in cloud computing environment

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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