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Desktop Engineer

Job Location: NJ - Florham Park

Regional Description: Northeast

Job Number: 00668920

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.

 

Job Description

Workplace and Collaboration professionals develop and deliver end-user computing solutions to transform, migrate, remediate and deploy workplace technologies, such as desktops, laptops, tablets, smart phones, point-of-sale (POS) and other devices. Minimize one-time transformation and ongoing management costs, while optimizing enterprise collaboration and information sharing.

Workplace Service Management professionals maintain the performance, availability, and viability of a clients workplace technologies and services, including managed desktop services, field support and remote technology services.

A professional at this position level within Accenture has the following responsibilities:
Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation.
Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture.
Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
Decisions impact own work and may impact the work of others.
Individual contributor and/or oversees a small work effort and/or team.

 

Provide L3 Support for the US FF. Resolve support calls escalated by L1, Mobility, and MacAfee teams.Create Knowledge Base Articles used by the L1 Service Reps to solve tickets themselves Support the Hardware Services Computer iPad build team.Serve as the liaison between HWS and other organization at Pfizer such as BTI Engineering, Mobility, MacAfee, and Legal teams Customizing and documenting the iPad setup processes. Assist ,Evaluate new technology such as printers, projectors, Partner with the Mobility and BTI Engineer teams to support software and hardware life cycle management policies, proper IOS versions, virus software updates, and Microsoft release Maintain HWS servers used for Legal Pulls.

Basic Qualifications:

 

  • Minimum of 3 years of experience in desktop and ipad support activities.
  • Minimum of 3 years of experience working in a multivendor requirements.
  • Minimum 4 years of experience working as Desktop Engineer and in Windows environment.

Professional Skill Requirements

Proven success in contributing to a team-oriented environment Proven ability to work creatively and analytically in a problem-solving environment Desire to work in an information systems environment Excellent leadership, communication (written and oral) and interpersonal skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

 

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