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Business Development Lead - Fjord

Job Location: NY - New York

Regional Description: Northeast

Job Number: 00668180


- Job description

Thanks to a unique partnership with Accenture Interactive, we’re able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world.
We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.
At Fjord, Business Development is crucial to our success as a company and defines the work we do. Our Business Developers are the face of Fjord's story and offering, and devise how our capabilities can profoundly impact client business. As the Business Development Lead, you oversee the operational Business Development function, and establish structure, reporting, rules of engagement, as well as metrics. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.
Unleash the Fjordian inside because you are…
  • Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative
  • A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team
  • Comfortable with ambiguity in a fluid organization
  • Ready to collaborate on products and services that change the way our clients do business creating service at scale
  • Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery
Role Description
A professional in this position, at this level within Fjord Accenture Interactive has the following responsibilities:
  • Master the art (proposals and points of views) and science (metrics, operating procedures, process) of Business Development
  • Lead proposal and statement of work conception and writing
  • Advanced understanding of the roles involved in Service Design and Digital Project Creation
  • Thorough understanding of the various design skillsets required for project staffing
  • Advanced in tools that monitor Business Development process and performance
  • Articulate the rules of engagement for Business Development and studio collaboration
  • Coach less-experienced Business Development team members
  • Create the playbook for all Business Development functions, processes, and material availability
  • Oversee and enforce Fjord tagging for sales and delivery credit in the Accenture system
  • Seek input from peers and more experienced Business Development team members, as well as coach less-experienced Business Development team members
  • Lead the team's briefing about pursuits
  • Collaborate with the Business Development Director to ensure operations are optimized for both Business Development and the studio
  • Assume responsibility for the overall quality of Business Development processes, procedures, and methods
  • Ensure the Business Development operational methods and procedures are applied to qualified incoming work
  • Oversee the creation of best-practices documentation and cross-referenced support materials
  • Lead orals and discovery sessions
  • Attend, help plan, and contribute to Fjord and business development community events; be a Fjord ambassador
Basic Qualifications
These are the minimum requirements for an aspirant to be considered for the position applying to:
  • 7 years’ experience of Design agency or consultancy operational experience or Program Management
  • 5 years’ experience responding to and managing the intricacies of RFPs/RFIs/RFQs and other proposals from start to finish
  • 5 years’ experience qualifying opportunities using criteria including win probability, competitive landscape, client relationship, & deal profitability with a proven track record of achieving quotas
  • Bachelor’s degree or equivalent experience in Business Development or related field
Preferred Qualifications
  • MBA
  • Ability to provide operational guidance for Business Development personnel as they navigate processes and procedures
  • Lead the enforcement of Business Development operational guidelines
  • Support three pitches per quarter to balance operational duties
  • Track record of building strong and last client relationships
  • Ability to navigate a large and matrixed organization to uncover sales leads
  • Ability to develop overall engagement plans with regional leadership and program managers to execute plans
  • Constant drive to meet with existing clients to ensure needs and expectations are being met
  • Experience working with delivery teams, post-sale, to ensure continuity of client experience
  • Strong ability to “be on stage” whether that is presenting on trends or leading large pitches
  • A passion for Design and Innovation
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.

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